Business Growth Account Manager

CaptionCall by Sorenson • Florence, SC

6d • $39,800 - $66,400

About The Position

CaptionCall by Sorenson is seeking a customer-service-oriented Business Growth Account Manager to promote its captioning service to eligible customers and help people with hearing loss communicate. The role creates opportunities to share the service through events and presentations, and by supporting local Account Managers during office visits. It includes demonstrating the product, explaining its benefits, generating leads, and developing business opportunities. This is a full-time position with potential for career growth and advancement.

The position involves frequent travel, including daily driving, and may require evening and weekend work. The role has no supervisory responsibilities and requires handling confidential employee, customer, and technology information with strict discretion.

Requirements

• High school diploma or GED.
• Provide excellent customer service.
• Meet or exceed role expectations and department goals.
• Be able to work evenings and weekends as needed.
• Be able to drive and travel by air as needed.
• Tailor communication and approach to the needs of individual healthcare professionals.
• Present comfortably and clearly to large and small groups.
• Adapt to different sales situations and environments.
• Be reliable, organized, and punctual.
• Work independently.
• Communicate effectively in English through reading, writing, speaking, and listening.
• Have outside sales or similar experience.
• Have basic computer knowledge and experience.
• Have a valid driver's license, maintain a good driving record, and have a reliable, licensed, and insured vehicle available at all times.
• Have a PC (not a Mac) and high-speed internet connection for essential job duties.
• Be able to walk, bend, crawl, kneel, lift, and move furniture as needed.
• Maintain strict confidentiality regarding sensitive information.

Nice To Haves

• Familiarity with assistive devices for people with hearing loss.
• Experience working with senior citizens.
• Positive attitude, team-player approach, strong interpersonal communication skills, and ability to work across company departments.

Responsibilities

• Generate leads that result in installations by demonstrating the CaptionCall service to eligible users, Hearing Healthcare Providers, Senior Community Administrators, and Veteran Hospitals when directed by the Outreach Manager.
• Work with Hearing Care Professionals on the patient referral process when assigned.
• Represent CaptionCall at assigned events.
• Follow the company's strict compliance policies.
• Use the company CRM to log daily activities.
• Perform other duties as assigned.
• Travel for work, including daily driving and air travel as needed.
• Protect confidential employee, customer, and technology information.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED