Business Growth Account Manager (Bilingual English/Spanish)
About The Position
CaptionCall by Sorenson is seeking a caring, customer-service-oriented Business Growth Account Manager to promote CaptionCall services and help people with hearing loss communicate with the world. The role seeks opportunities to share the service directly with eligible customers through events and presentations, and by supporting local Account Managers during office visits. The position demonstrates the product, explains how it enriches lives, generates leads, and grows business opportunities. It is full-time, with potential for career growth and advancement. The position has no supervisory responsibilities and requires 50–75% travel. It involves daily driving and may require air travel, evening and weekend work, presentations to groups, and independent work. The employee must maintain strict confidentiality when handling sensitive information relating to Sorenson employees, customers, and technologies.
Requirements
- High school diploma or GED.
- Provide excellent customer service and meet or exceed role expectations and department goals.
- Ability to work evenings and weekends as needed.
- Ability to drive and travel by air as needed.
- Ability to tailor interactions to the unique needs of healthcare professionals.
- Ability to present clearly and comfortably to large and small groups.
- Ability to adapt to different sales situations and environments.
- Reliable, organized, and punctual; able to work independently.
- Effective English communication through reading, writing, speaking, and listening.
- Outside sales or similar experience.
- Experience working with senior citizens.
- Basic computer knowledge and experience.
- Positive attitude, team orientation, strong interpersonal communication, and ability to work across company departments.
- Maintain a valid driver's license and good driving record, and have a reliable, licensed, insured vehicle available at all times.
- Have a PC (not a Mac) and high-speed internet connection to perform essential job duties.
- Ability to walk, bend, crawl, kneel, lift, and move furniture as needed.
- Maintain the integrity required to keep highly confidential and sensitive information strictly confidential.
Nice To Haves
- Familiarity with assistive devices for people with hearing loss.
- Fluency in English and Spanish is preferred.
Responsibilities
- Generate leads that result in installations by demonstrating CaptionCall service to eligible users, Hearing Healthcare Providers, Senior Community Administrators, and Veteran Hospitals when directed by the Outreach Manager.
- Work with Hearing Care Professionals on the patient referral process when assigned.
- Represent CaptionCall at assigned events.
- Follow the company's strict compliance policies.
- Use the company CRM to log daily activities.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
