Key Account Manager - Bilingual Preferred (English/Spanish)

SiteOne Landscape Supply•Kendall, FL

About The Position

The Bilingual Key Account Manager plays an integral role in SiteOne’s sales organization by developing relationships with important customers and growing new business within existing accounts. The role manages a portfolio typically consisting of 40 to 60 SiteOne accounts with a minimum total value of $3 million, and is expected to grow gross margin dollars by at least $100,000 year over year. The manager identifies opportunities to expand existing lines of business or introduce SiteOne to new lines of business, builds lasting relationships with key account personnel, and supports strong customer satisfaction. The position works closely with customers and internal resources, including Sales Support Representatives, Line of Business Specialists, store associates, Business Development Managers, and store personnel. It uses SiteOne territory alignment tools, solution-focused sales processes, and CRM tools to prioritize accounts, manage opportunities, document interactions, track pipelines, and report performance. The role also supports customer orders and fulfillment, resolves complaints, and maintains relevant professional and technical knowledge. Conversational English/Spanish proficiency is preferred.

Requirements

At least 3 years of experience in key account sales.
Proven ability to build strong client relationships, grow sales, negotiate deals, resolve conflict, and provide service that supports high customer satisfaction.
Ability to use CRM tools to organize accounts, manage opportunities, and drive consistent sales execution.
Knowledge of the sales cycle and solution-selling techniques.
Proven approach to accessing decision makers at client organizations.
Ability to communicate value propositions and differentiate SiteOne products and services through professional presentations and communication.
Ability to think quickly and make decisions.
Understanding of sales and operations planning processes, statistical demand forecasting, and integration of supply and demand plans.
High school diploma or equivalent.

Nice To Haves

One to three years of green industry experience and familiarity with landscape, nursery, and irrigation products.
Conversational proficiency in English and Spanish.
College degree.

Responsibilities

Manage a book of business consisting of existing SiteOne accounts, typically 40 to 60 accounts with a minimum total value of $3 million.
Seek new business within current accounts by expanding margin dollars in existing lines of business or increasing SiteOne’s presence in new lines of business.
Develop deep and lasting relationships with key account personnel.
Ensure customers know about and fully use SiteOne capabilities, including SiteOne University, vendor support, and the Partner’s Program.
Grow gross margin dollars by a minimum of $100,000 year over year.
Use SiteOne Territory Alignment tools to prioritize and target key accounts.
Maintain a high level of customer satisfaction with assigned accounts.
Work and communicate effectively with Sales Support Representatives, Line of Business Specialists, store associates, and other relevant SiteOne resources.
Use solution-focused sales tools and processes to maximize growth with assigned accounts.
Report progress against opportunities and share verifiable outcomes.
Facilitate customer order placement and monitor the fulfillment process.
Maintain appropriate professional and technical knowledge.
Investigate customer problems and develop solutions to resolve complaints.
Work with the Business Development Manager or store personnel to effectively transition key accounts.
Use CRM tools to manage account activity, track opportunities, document customer interactions, and report on pipeline and performance.