Business Growth Account Manager (Bilingual Spanish/English)

Sorenson Communications • New York, NY

14d

About The Position

The Business Growth Account Manager generates leads for CaptionCall by Sorenson service and demonstrates the service to eligible users, Hearing Healthcare Providers, Senior Community Administrators, and Veteran Hospitals when directed by the Outreach Manager. When assigned, the role works with Hearing Care Professionals on the patient referral process and represents CaptionCall at events. The position requires compliance with company policies and use of the company CRM to record daily activities. It has no supervisory responsibilities and includes access to highly confidential employee, customer, and technology information that must be kept strictly confidential.

The role involves 50–75% travel, including daily driving, and may require evening and weekend work. The employee must have a reliable, licensed, insured vehicle, a valid driver’s license, a good driving record, a PC (not a Mac), and high-speed internet. Compensation is a base pay of $50,000 or more plus tiered commission goals paid monthly, with an annual average commission of around $30,000 or more. The position is full time and includes benefits.

Requirements

• High school diploma or GED.
• Provide excellent customer service.
• Meet or exceed role expectations and goals established by department management.
• Work evenings and weekends as needed.
• Drive and travel by air as needed.
• Tailor communication and service to the unique needs of healthcare professionals.
• Comfortably and clearly present to large and small groups.
• Adapt to different sales situations and environments.
• Be reliable, organized, punctual, and able to work independently.
• Effectively communicate in English through reading, writing, speaking, and listening.
• Have outside sales or similar experience.
• Have basic computer knowledge and experience.
• Maintain a valid driver’s license and good driving record; have a reliable, licensed, insured vehicle available at all times.
• Have a PC (not a Mac) and high-speed internet connection.
• Be able to walk, bend, crawl, kneel, lift, and move furniture as needed.
• Maintain integrity and strict confidentiality regarding sensitive information.

Nice To Haves

• Familiarity with assistive devices for people with hearing loss.
• Experience working with senior citizens.
• Fluency in English and Spanish is preferred.
• Positive attitude, teamwork, strong interpersonal communication, and ability to work across company departments.

Responsibilities

• Generate leads that result in installations by demonstrating CaptionCall by Sorenson service to eligible users, Hearing Healthcare Providers, Senior Community Administrators, and Veteran Hospitals when directed by the Outreach Manager.
• Work with Hearing Care Professionals on the patient referral process when assigned.
• Represent CaptionCall at assigned events.
• Adhere to company compliance policies.
• Use the company CRM to log daily activities.
• Maintain the confidentiality of sensitive employee, customer, and technology information.
• Perform other duties as assigned.

Benefits

• 401(k) with 6% match
• Medical, dental, and vision benefits
• Legal insurance
• PTO and sick time
• Paid holidays
• Mileage reimbursement
• Work cellphone and laptop provided
• Base pay of $50,000 or more plus tiered commission, with monthly payouts and an annual average commission around $30,000 or more

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED