Business Growth Account Manager (Bilingual English/Spanish)

Sorenson Communications•Tucson, AZ

About The Position

CaptionCall by Sorenson is seeking a caring, customer-service-oriented Business Growth Account Manager to promote its captioning service and help people with hearing loss communicate. The role identifies opportunities to share the service with eligible customers through events, presentations, and support for local Account Managers’ office visits. It involves demonstrating the product, explaining its benefits, generating leads, and growing business opportunities. This is a full-time position with potential for career growth and advancement. The role has no supervisory responsibilities and requires 50–75% travel. It also provides access to highly confidential employee, customer, and technology information, which must be kept strictly confidential.

Requirements

High school diploma or GED.
Provide excellent customer service.
Meet or exceed role expectations and department goals.
Be able to work evenings and weekends as needed.
Be able to drive and travel by air as needed.
Tailor interactions to the unique needs of healthcare professionals.
Present comfortably and clearly to large and small groups.
Adapt to different sales situations and environments.
Be reliable, organized, and punctual.
Work independently.
Communicate effectively in English through reading, writing, speaking, and listening.
Have outside sales or similar experience.
Have basic computer knowledge and experience.
Have a reliable, licensed, and insured vehicle available at all times.
Possess and maintain a valid driver’s license and good driving record.
Have a PC (not a Mac) and high-speed internet connection for essential job duties.
Be able to walk, bend, crawl, kneel, lift, and move furniture as needed.
Maintain the integrity necessary to keep sensitive information strictly confidential.

Nice To Haves

Familiarity with assistive devices for people with hearing loss.
Experience working with senior citizens.
Fluency in English and Spanish is preferred.
Positive attitude, team-player approach, good interpersonal communication skills, and ability to work across company departments.

Responsibilities

Generate leads that result in installations by demonstrating the CaptionCall by Sorenson service to eligible users, Hearing Healthcare Providers, senior community administrators, or veteran hospitals when directed by the Outreach Manager.
Work with Hearing Care Professionals on the patient referral process when assigned.
Represent CaptionCall at assigned events.
Follow the company’s strict compliance policies.
Use the company CRM to log daily activities.
Perform other duties as assigned.
Maintain the confidentiality of sensitive employee, customer, and company technology information.