Client Project Manager - Sales & Account Growth - Dubai

Optimal Maintenance

9d • Remote

About The Position

The Client Project Manager owns a client portfolio in property maintenance and refurbishment, from identifying sales opportunities and winning new work through quoting, negotiation, delivery oversight, invoicing and payment collection. The role focuses on growing profitable client relationships, converting enquiries into booked work, and delivering a reliable client experience. The position is remote and supports UK operations during UK business hours. The successful candidate will use tools such as ChatGPT and help adopt and improve the company’s developing AI-powered systems and automations, while continuing to build practical trade knowledge.

Requirements

• At least two years’ experience in property maintenance, refurbishment or a closely related trade services business.
• A track record of winning work, converting quotes or growing client accounts.
• Strong sales and relationship-building skills, including confidence approaching new clients and developing repeat business.
• Confident negotiation skills and a sound understanding of pricing, costs and profit margins.
• Practical trade knowledge and commitment to continuing to develop it.
• Hands-on experience using ChatGPT or similar AI tools, with examples of how they improve productivity.
• Curiosity about AI and willingness to keep learning and adapting as systems evolve.
• Experience coordinating clients, engineers, suppliers and subcontractors.
• Strong organisation, clear written and verbal communication, and reliable follow-through.
• Confidence using CRM systems, job-tracking software and Microsoft Office.
• A proactive approach to follow-up, problem-solving and taking responsibility for results.
• For remote work: own reliable, modern computer capable of running multiple business applications, AI tools and video calls; dual-screen setup; good-quality webcam and headset; fast, reliable internet; and a dedicated, quiet, professional home office.
• Ability to work agreed hours supporting UK clients and delivery teams, work independently, remain accessible to colleagues and clients, and own targets and results.

Nice To Haves

• A degree in any field.
• Occasional weekend availability.

Responsibilities

• Proactively identify and win new clients through outbound sales, referrals and networking.
• Convert inbound enquiries into booked work through responsive communication, persuasive proposals and follow-up.
• Build client relationships, understand clients’ properties and priorities, and identify further quote opportunities within existing accounts.
• Manage the sales pipeline, quote conversion and client revenue growth; follow up on opportunities and handle objections.
• Coordinate surveys and specialist input, prepare clear itemised quotes, and negotiate supplier and subcontractor pricing, availability and terms while protecting quality and profit margins.
• Develop supplier and subcontractor relationships and use trade knowledge to challenge costs, identify gaps and propose practical solutions; seek technical advice when needed.
• Act as the client’s main contact throughout each job and coordinate engineers, subcontractors, materials and access.
• Allocate work to suitable trades based on location and availability, provide clear instructions, keep clients informed and resolve or escalate issues.
• Verify completed work through photos, client feedback and completion checks; agree scope changes and additional costs before extra work proceeds.
• Ensure jobs are invoiced within 24 hours of completion, follow up outstanding payments, resolve billing queries and monitor profitability.
• Use AI tools to support quote drafting, client communication, meeting preparation and sales follow-up, checking outputs for accuracy and using approved tools responsibly.
• Learn and adopt the company’s developing systems, identify automation opportunities, test useful AI applications and share improvements with the team.
• Maintain accurate client, opportunity and job records.
• Continually develop knowledge of maintenance and refurbishment trades, materials, labour requirements and pricing by learning from engineers, suppliers and completed projects.
• Work toward targets, participate in daily stand-ups and contribute to process improvements.

Benefits

• Competitive base salary with an uncapped bonus scheme.
• Profit-sharing scheme.
• Career development opportunities as the business grows across the UK and Dubai.
• Opportunity to contribute to a business building its own AI-powered systems and automations.
• Collaborative, performance-driven culture with clear targets and ownership of results.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed