Strategic Account Manager, Manufacturing - ERP, EAM, Field Service Management

IFS•Itasca, IL

10d•$135,000 - $150,000•Hybrid

About The Position

IFS North America is seeking a Strategic Account Manager with a passion for selling enterprise software. The role manages a group of existing customer accounts, plans account growth, and sells additional IFS business to solve customer problems with appropriate products and services. The position focuses on growing revenue through software licenses, cloud subscriptions, professional services, and renewals, while building durable customer relationships and serving as a trusted partner to customer executives. The manager develops account and business plans based on customer priorities, technology strategies, and pain points, and uses benchmarking and ROI data to support customer decisions. They identify upsell and cross-sell opportunities, maintain accurate account and pipeline information, and coordinate with internal teams and partners to bring relevant IFS solutions to customers. The role also supports regional promotions and events and seeks to make customers references for IFS. The position offers a salary range of $135,000–$150,000 annually plus 100% variable compensation. IFS describes its work arrangement as hybrid, with flexibility to work in a way that suits the employee while also engaging with colleagues. Travel is 50–60%.

Requirements

At least 5 years of relevant sales and account management experience involving complex software sales.
Ability to carry a quota and a proven record of consistent quota achievement.
Strategic value-selling capability.
Ability to communicate with and effectively persuade C-level decision makers and quickly articulate IFS’ value proposition.
Ability to work in a team environment with solution experts.
Personal characteristics including being a quick learner, strong problem solver and decision maker, quick thinker, excellent communicator, self-motivated, persistent, enthusiastic, adaptable, entrepreneurial, and able to thrive in a fast-paced environment.
Bachelor’s degree.
Willingness to travel 50–60%.

Nice To Haves

Strong understanding of field service, workforce scheduling, warranty, reverse logistics, and mobile solutions, including mobile workforce management.

Responsibilities

Achieve and exceed quota targets by executing the sales strategy and account plans.
Manage customer accounts and relationships, selling software licenses, cloud subscription revenue, professional services, and renewals.
Develop account plans to deliver revenue targets and sustainable growth.
Develop and deliver business plans addressing customer priorities and pain points; use benchmarking and ROI data to support customer decisions.
Build strong management and C-level relationships based on customer requirements and commitment to value.
Develop future business opportunities and accurate account information and strategies.
Understand customers’ technology footprints, strategic growth plans, technology strategies, and competitive landscapes; review public information about customers and competitors to stay informed about relevant trends and issues.
Maintain white-space analysis and execute upsell and cross-sell initiatives across the customer base.
Leverage Marketing, Partners, Pre-Sales, Support, Business Operations, and Professional Services to develop pipeline in the assigned territory.
Present relevant IFS offerings, including industry and line-of-business solutions such as CRM, SCM, PLM, EOI, Enterprise Asset Management, and MRO, as well as Business Analytics, Mobility, and technology solutions.
Strive to make all customers IFS references.
Support IFS promotions and events in the region.
Maintain accurate customer and pipeline information in the CRM system.