(USA) Manager, Strategic Account Management

Walmart•Bentonville, AR

About The Position

The Manager, Strategic Account Management leads account strategy development and execution to drive revenue growth and strengthen seller engagement. The role supports a strategic retailer account across Marketplace shipping and same-day pickup and delivery, working alongside the account lead. It builds and maintains stakeholder relationships, coordinates cross-functional work, oversees team performance, and ensures alignment with business objectives. The position uses data analysis, customer service, and project management to identify opportunities and deliver measurable results while supporting compliance, continuous improvement, and a collaborative environment. The Walmart Local Marketplace team enables brick-and-mortar retailers to participate in Walmart’s commerce ecosystem. It works with trusted retail partners to address assortment gaps and support fast shipping and same-day local fulfillment through scalable platform solutions. The team collaborates across stakeholders to drive growth and improve customer and partner experiences. The role coordinates store rollouts, training, launch readiness, and last-mile requirements; manages stakeholder work on catalog onboarding and ingestion issues; and executes growth initiatives across assortment, pricing, fulfillment, promotions, and deals. It analyzes KPIs, supports forecasting, prepares seller business reviews, and owns support tickets, escalations, exceptions, customer care coordination, and resolution. The position may be based in Bentonville, Arkansas, or Hoboken, New Jersey.

Requirements

Option 1: Bachelor's degree in engineering, information technology, business, marketing and sales, healthcare, or a related area, plus 2 years of experience in business management, marketing and sales, healthcare, omni channel merchandising, or a related area.
Option 2: 4 years of experience in business management, marketing and sales, healthcare, omni channel merchandising, or a related area.
Experience in account management, customer success, business development, marketplace operations, or comparable roles supporting complex strategic accounts.
Strong organizational and project management skills, including business reviews, cross-functional prioritization, and tracking decisions, owners, and deadlines.
Ability to resolve seller escalations through investigation, exception coordination, and follow-through.
Analytical ability to interpret data, track KPIs, support forecasts, and drive action.
Ability to influence business, operations, product, and technical teams.
Clear communication skills, productive seller relationships, and confidence delivering difficult messages.
Seller-centric ownership, attention to detail, and judgment amid ambiguity.

Nice To Haves

Experience in eCommerce, shipping, fulfillment, same-day delivery, last-mile operations, or retail operations.
Experience leading cross-functional teams.
Master's degree in business, marketing and sales, healthcare, or a related area.
Sales experience.

Responsibilities

Support a strategic retailer account across Marketplace shipping and same-day pickup and delivery alongside the account lead.
Strengthen seller relationships, communicate actions and timelines, and turn recurring issues into scalable process, training, support, and product improvements.
Coordinate cross-functional priorities and track decisions, owners, deadlines, and commitments to drive accountability.
Coordinate store rollouts, training, launch readiness, and last-mile requirements.
Project manage stakeholders responsible for catalog onboarding, resolve ingestion errors, and improve assortment transactability.
Execute growth initiatives across assortment, pricing, fulfillment, promotions, and deals.
Analyze KPIs, support forecasting, and prepare seller business reviews.
Own support tickets, escalations, exceptions, customer care coordination, and resolution.
Support continuous improvement, compliance with company standards, and collaboration.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase.
Company-paid life insurance.
Paid time off, including sick leave.
Parental leave.
Family care leave.
Bereavement leave.
Jury duty leave.
Voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
Performance-based bonus awards.
Stock compensation may apply to certain positions.