Strategic Account Manager

Lemartec • Miami, FL

17h • Remote

About The Position

The Strategic Account Manager advances Lemartec’s strategic growth objectives in the Data Center and Mission Critical sector by serving as the primary coordinator for a key customer relationship or market segment. The role provides leadership with visibility into customer plans, market dynamics, project opportunities, and organizational capacity to support proactive business and operational decisions.

Working across commercial and operational functions, the Strategic Account Manager develops a forward-looking view of customer demand, pipeline, resource requirements, and priorities. The role equips leadership with information for investment, pursuit, and staffing decisions while supporting a consistent, high-value customer experience.

As a trusted advisor to customers and internal stakeholders, the position drives alignment and cross-functional collaboration, anticipates risks and constraints, and identifies opportunities for expansion and long-term partnerships. The role supports Lemartec’s growth in the mission critical market through strategic insight, operational discipline, and executive communication.

Requirements

• At least 7 years of experience in construction, engineering, data center, or mission critical industries in account management, business development, preconstruction, program management, strategy and operations, or a comparable role.
• Strong analytical skills, including the ability to build pipeline models, forecasts, and dashboards from multi-source data.
• Proficiency in Excel or Google Sheets, at least one BI or visualization tool such as Power BI or Tableau, and a CRM platform.
• Working knowledge of the construction lifecycle, including estimating, preconstruction, scheduling, procurement, and field operations, and how these functions constrain delivery.
• Excellent written and verbal communication skills, including the ability to brief executives and customers credibly.
• Ability to work independently and remotely and travel as needed, approximately 25%.
• Bachelor’s degree in construction management, engineering, business, or a related field, or equivalent experience.

Nice To Haves

• Direct experience with data center, hyperscale, colocation, edge, or other mission critical customers.
• Familiarity with MEP scopes, power and cooling infrastructure, and long-lead equipment dynamics.
• Experience supporting senior executives, or experience in a chief-of-staff, strategy, or business operations role.
• Background in a design-build, general contracting, or specialty contracting environment.

Responsibilities

• Serve as the primary day-to-day point of contact for an assigned customer or category, building relationships at executive, program, and project levels.
• Maintain a current understanding of customer strategy, site plans, procurement approach, and decision-makers.
• Coordinate customer meetings, reviews, and site visits, ensuring the appropriate Lemartec participants are prepared and aligned.
• Track customer commitments and coordinate follow-through across internal teams.
• Identify expansion opportunities, new sites, and new scopes within the assigned domain.
• Build and maintain a demand pipeline model covering opportunity stage, expected timing, scope, size, probability, and geography.
• Consolidate information from CRM, estimating, customer forecasts, and market sources into a trusted view.
• Produce weekly, monthly, and quarterly dashboards and reports showing pipeline health, conversion trends, and forecast changes.
• Monitor leading indicators affecting demand timing, including customer capital plans, power and utility availability, equipment lead times, and permitting trends.
• Maintain snapshot-level visibility into capacity and constraints across operations, estimating, pre-construction, scheduling, procurement, safety, and other teams.
• Compare pipeline demand with known capacity and raise potential gaps or conflicts early.
• Maintain a regular cadence with functional leads to keep capacity information current without taking ownership of their work.
• Translate customer expectations and internal realities in both directions.

Benefits

• Competitive pay with ongoing performance review and merit increase
• 401(k) with company match
• Employee Stock Purchase Plan (ESPP)
• Flexible spending account for healthcare and dependent care
• Medical, dental, and vision insurance, with plan choice and coverage for spouse, domestic partner, and children
• Diabetes management, telehealth coverage, prescription drug plan, pet insurance, and weight management drug discount
• Discounted national gym membership network
• Paid time off and paid holidays
• Bereavement leave
• Military leave, including benefits continuation
• Employee Assistance Program
• Short- and long-term disability insurance
• Life insurance and accidental death and dismemberment coverage
• Voluntary life insurance, accident, critical illness, and hospital indemnity coverage
• Emergency Travel Assistance Program
• Group legal plan

What This Job Offers

• Job Type: Full-time
• Career Level: Senior