Strategic Account Manager

AAA Facility Services•Santa Clarita, CA

3d•$75,000 - $80,000

About The Position

AAA Facility Services is seeking a Strategic Account Manager to grow and strengthen relationships with commercial facility maintenance customers. The role owns a portfolio of accounts, serves as the primary relationship manager, and identifies opportunities to expand services, trades, geographic coverage, and long-term partnerships. The position works across operations and customer service teams to support successful service delivery and customer outcomes. The Strategic Account Manager develops account plans focused on revenue growth, retention, and customer loyalty; manages sales opportunities and CRM pipeline activity; supports contract renewals; and shares insight about customer needs, markets, competitors, and pricing. The position also supports regional and national account growth strategies and participates in customer meetings, industry events, trade shows, and networking opportunities. The role is based in California and includes approximately 25%–50% travel for local and regional customer visits and periodic overnight travel. Compensation is an anticipated base salary of $75,000–$80,000 annually, plus commission under the company’s Sales Commission Agreement.

Requirements

3–7+ years of B2B sales, strategic account management, or similar experience.
Strong relationship-building and consultative selling skills.
Excellent communication, presentation, and negotiation skills.
Strong business judgment and problem-solving ability.
Experience with CRM systems and sales pipeline management.
Ability to identify growth opportunities within customer accounts.
Self-motivated and organized, with the ability to work independently.
Approximately 25%–50% travel, including local and regional customer visits and periodic overnight travel.

Nice To Haves

Experience in facility maintenance, construction services, property services, building services, electrical, plumbing, or another service-based industry is preferred.
Bachelor’s degree preferred; equivalent professional experience will be considered.

Responsibilities

Build and maintain strong relationships with facility managers and key customer contacts.
Serve as the primary relationship manager for assigned accounts.
Identify opportunities to expand services, trades, and geographic coverage within existing accounts.
Conduct customer discovery meetings and regular business reviews.
Develop strategic account plans focused on revenue growth, retention, and customer loyalty.
Manage sales opportunities and maintain an accurate CRM pipeline.
Partner with operations and customer service teams to support successful service delivery.
Assist with contract renewals and customer retention initiatives.
Provide insight into customer needs, market trends, competitors, and pricing.
Support regional and national account growth strategies.
Participate in customer meetings, industry events, trade shows, and networking opportunities.