Strategic Account Manager

Showdown•Brooklyn Center, MN

About The Position

Showdown Displays is seeking a Strategic Account Manager to support continued growth and own client relationships and results for identified strategic accounts nationwide. The role is responsible for more than $5 million in revenue and includes developing account strategies, building high-level customer relationships, and growing existing and prospective key accounts. The manager will coordinate with customers and internal teams, represent the company at industry events, and manage account pricing, negotiations, service issues, reporting, and annual budgets. More than 50% travel is required. The position may also include individual House Accounts and other duties assigned by the supervisor.

Requirements

Bachelor’s degree in business or equivalent.
Demonstrated ability to develop high-level customer relationships and a proven record of managing and growing major accounts.
At least 5 years of experience, including 3 years involving strategic customer accounts.
Excellent negotiation skills.
Excellent customer relationship management skills.
Project management skills.
Demonstrated business acumen.
Ability to recognize customer needs and emerging trends.
Excellent verbal and written communication skills.
Solid presentation skills.
Must possess the company’s core values: Passion for Excellence, Accountability, Respect, Innovation, Teamwork, and Integrity.
Ability to communicate effectively in person, by phone, and through digital platforms.
More than 50% travel required.

Nice To Haves

Prior experience using a CRM tool, particularly Salesforce.

Responsibilities

Determine strategies for managing strategic accounts and set objectives to achieve results.
Communicate regularly with strategic clients to identify changing needs.
Conduct market analysis and research factors affecting strategic account buying decisions.
Promote market education about Signs & Displays and Showdown Displays’ value proposition.
Attend national and regional shows as a representative and brand ambassador.
Determine pricing structures for strategic accounts.
Manage conflicts and negotiate sales discussions.
Collaborate with Territory Sales Managers to communicate national campaigns, promotions, and initiatives at the office level.
Follow up on missing or delayed shipments and work with internal employees to correct errors.
Work with Accounting to resolve billing and invoicing issues as needed.
Report account problems to the VP of Sales - National Accounts.
Respond to inquiries about order status, inventory, lead times, expedited requests, samples, and pricing or quotes.
Interact with strategic accounts by phone, email, and in person.
Enter leads, contacts, accounts, calls, quotes, emails, contact lists, and other necessary information into Salesforce CRM accurately and on time.
Ensure collateral requests, sales kits, and promotional materials are delivered accurately and on time.
Generate reports on an ad hoc and regular basis.
Establish high-level customer relationships and thoroughly understand customer selling processes.
Implement annual strategic-account budgets, including targeted growth at existing and prospective key accounts.
Travel more than 50% of the time.
Set and accomplish quarterly ROCKS under the TRACTION model and contribute to Department and Corporate quarterly ROCKS where applicable.
Perform other duties assigned by the supervisor.