(USA) Manager, Strategic Account Management
About The Position
The Manager, Strategic Account Management leads the development and execution of account strategies to drive revenue growth and enhance seller engagement. The role builds and maintains relationships with key stakeholders, oversees team performance, and aligns work with business objectives. It uses data analysis, customer service, and project management to identify opportunities and deliver measurable results, while supporting compliance, continuous improvement, and collaboration. The role supports a strategic retailer account across Marketplace shipping and same-day pickup and delivery alongside the account lead. It works with Walmart Local Marketplace, which connects brick-and-mortar retailers with Walmart’s commerce ecosystem and supports assortment expansion, fast shipping, and same-day local fulfillment through scalable platform solutions.
Requirements
- Bachelor's degree in engineering, information technology, business, marketing and sales, healthcare, or a related area, plus 2 years of experience in business management, marketing and sales, healthcare, omni channel merchandising, or a related area; alternatively, 4 years of experience in those areas.
- Experience in account management, customer success, business development, marketplace operations, or comparable roles supporting complex strategic accounts.
- Strong organizational and project management skills, including business reviews, cross-functional prioritization, and tracking decisions, owners, and deadlines.
- Ability to resolve seller escalations through investigation, exception coordination, and follow-through.
- Analytical capabilities to interpret data, track KPIs, support forecasts, and drive action.
- Ability to influence across business, operations, product, and technical teams.
- Clear communication, productive seller relationships, and confidence delivering difficult messages.
- Seller-centric ownership, attention to detail, and judgment amid ambiguity.
Nice To Haves
- Experience in eCommerce, shipping, fulfillment, same-day delivery, last-mile operations, or retail operations.
- Experience leading cross-functional teams.
- Master's degree in business, marketing and sales, healthcare, or a related area.
- Sales experience.
Responsibilities
- Support a strategic retailer account across Marketplace shipping and same-day pickup and delivery alongside the account lead.
- Strengthen seller relationships, communicate actions and timelines, and convert recurring issues into scalable process, training, support, and product improvements.
- Coordinate cross-functional priorities by tracking decisions, owners, deadlines, and commitments.
- Coordinate store rollouts, training, launch readiness, and last-mile requirements.
- Project manage stakeholders responsible for catalog onboarding, resolve ingestion errors, and improve assortment transactability.
- Execute growth initiatives across assortment, pricing, fulfillment, promotions, and deals.
- Analyze KPIs, support forecasting, and prepare seller business reviews.
- Own support tickets, escalations, exceptions, customer care coordination, and resolution.
Benefits
- Competitive pay and performance-based bonus awards.
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
- Walmart-paid Live Better U education program, including tuition, books, and fees for eligible programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
