Strategic Account Manager

Octus•New York, NY

17h•$220,000 - $260,000•Hybrid

About The Position

Octus is a global provider of credit intelligence, data, and analytics serving professionals in hedge funds, investment banking, management consulting, and law firms. Strategic Account Managers manage and grow enterprise account relationships in the continental United States through subscription renewals, account expansion, uplifts, and cross-selling additional Octus products. The Strategic Accounts team is based in Octus’ New York City office, with employees expected in the office three days per week. The role manages subscription renewals and key stakeholder relationships, identifies expansion opportunities, and works with customer success and product teams to support client experience and product improvements. The position has a base salary range estimate of $220,000–$260,000 and is eligible for a quarterly on-target incentive.

Requirements

At least 8 years of experience in account management or strategic account management selling subscription-based solutions to the buy side, sell side, or law firms.
Strong ability to build relationships and business partnerships to meet and exceed net retention targets.
Proven success in meeting quota and retention targets.
Organized and detail-oriented, with the ability to prioritize, respond quickly, and manage multiple ongoing workstreams.
Excellent interpersonal, verbal, and written communication skills.
Experience with Salesforce.

Responsibilities

Manage all aspects of the renewal cycle for Octus subscription relationships.
Develop and maintain long-term relationships with key stakeholders.
Manage key client interactions, focusing on account expansion and subscription renewals targeting 115% or greater net retention.
Collaborate with customer success to deliver excellent client service and customer experience.
Coordinate with Octus’ product team to identify opportunities for product and platform enhancements.
Track and analyze account KPIs and product usage to determine appropriate relationship-management strategies.