(USA) Manager, Strategic Account Management

Walmart•Bentonville, AR

About The Position

The Manager, Strategic Account Management coordinates and oversees work and assignments that support customer and business needs. The role develops relationships with key stakeholders, supports plans and initiatives, sets and communicates goals, measures progress, identifies improvement opportunities, and promotes adaptability and continuous learning. It supervises and develops associates through hiring, training, mentoring, assigning duties, recognition, and fostering a sense of belonging. It also ensures compliance with company policies and procedures and supports Walmart’s mission, values, ethics, and business practices. The position applies business acumen to interpret metrics and data, develop business cases, translate business needs into aligned projects, recommend processes, and connect business requirements with practical solutions. It uses product expertise to engage customers and sellers, communicate product features and value propositions, support sales, identify product gaps, and inform assortment development. It builds and maintains internal and external partnerships, adapts to cultural and communication differences, and consults with business unit leaders on strategy. The manager leads sales proposal and presentation practices, guides teams on proposals, and collaborates with sales professionals to improve organizational strategies. The role drives onboarding for large and complex customers or sellers, improves onboarding processes and experiences, manages moderately complex escalations, and raises complex issues to stakeholders. It also supports strategic account planning and forecasting by researching customer and seller history and preferences, contributing to sales plans and forecasts, and helping build joint business plans. The role uses negotiation techniques to seek mutually beneficial outcomes, surface interests, address objections, and ensure negotiations follow company and regulatory requirements. It is expected to model Walmart’s values, build strong relationships, develop talent, promote integrity and compliance, serve customers and members, deliver business results, and pursue continuous improvement.

Requirements

Option 1: Bachelor’s degree in engineering, information technology, business, marketing and sales, healthcare, or a related area, and 2 years of experience in business management, marketing and sales, healthcare, omni channel merchandising, or a related area.
Option 2: 4 years of experience in business management, marketing and sales, healthcare, omni channel merchandising, or a related area.

Nice To Haves

Experience leading cross-functional teams.
Master’s degree in business, marketing and sales, healthcare, or a related area.
Sales experience.

Responsibilities

Coordinate and oversee job-related activities and assignments to meet customer and business needs.
Develop and maintain relationships with key stakeholders and support business plans and initiatives.
Set and communicate goals and objectives, measure progress, identify improvement opportunities, and promote continuous learning.
Supervise and develop associates through hiring, training, mentoring, assigning duties, recognizing contributions, and fostering belonging.
Ensure compliance with company policies, procedures, values, and standards of ethics and integrity.
Interpret business metrics and data, develop business cases, translate business requirements into projects, and recommend processes and solutions.
Engage customers and sellers to understand their businesses, communicate product features and value propositions, support sales, and identify product gaps.
Build and maintain internal and external partnerships, address partner needs, and consult with business unit leaders on strategy.
Develop and improve sales proposal and presentation processes, train team members, and review and guide sales presentations.
Drive onboarding efforts for large and complex customers and sellers, improve onboarding processes, and manage escalations.
Research customer and seller buying history and preferences and contribute to account plans, cross-selling and upselling analysis, sales forecasts, and joint business plans.
Conduct negotiations using active listening and probing techniques, seek win-win outcomes, and escalate complex legal or regulatory issues.
Model Walmart’s values and support an inclusive, collaborative, accountable, customer-focused, and continuously improving workplace.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit program, with tuition, books, and fees covered for eligible programs and associates.
Performance-based bonus awards and additional annual or quarterly performance bonuses.
Stock compensation may be available for certain positions.