(USA) Manager, Strategic Account Management

Walmart•San Bruno, CA

About The Position

The Manager, Strategic Account Management leads the development and execution of strategic plans to strengthen key stakeholder relationships and drive business growth. The role oversees team performance, supports alignment with company policies and ethical standards, and fosters continuous improvement and accountability. It uses data-driven insights to address business challenges, supports onboarding and sales initiatives, and promotes effective communication across internal and external partners. Through coaching and mentoring, the manager guides associates in delivering measurable results aligned with Walmart’s mission and long-term objectives. The Strategic Account Management team drives business growth through strong stakeholder relationships and alignment with company objectives. Its work includes market analysis, product assortment management, data-driven decision-making, cross-functional collaboration, business case development, negotiations, onboarding, and customer communications. The team emphasizes continuous improvement, ethical practices, talent development, accountability, and operational excellence.

Requirements

Proven experience in strategic account management, with strong stakeholder engagement and relationship management skills.
Expertise in business planning, data modeling, and interpreting key performance indicators to support informed decision-making.
Ability to develop and present sales proposals and account plans aligned with business objectives.
Strong negotiation skills focused on mutually beneficial outcomes while adhering to company policies.
Demonstrated leadership in mentoring and developing teams to achieve business goals and promote continuous improvement.
Excellent communication and presentation skills to influence and collaborate effectively across teams.
Bachelor’s degree in engineering, information technology, business, marketing and sales, healthcare, or a related area, plus 2 years of experience in business management, marketing and sales, healthcare, omni channel merchandising, or a related area; or 4 years of experience in one of those areas.

Nice To Haves

Experience leading cross-functional teams.
Master’s degree in business, marketing and sales, healthcare, or a related area.
Sales experience.

Responsibilities

Develop and maintain strong relationships with key stakeholders to support business plans and initiatives.
Lead strategic account planning, forecasting, and sales proposal development to meet customer and business objectives.
Analyze business metrics and data models to identify opportunities and recommend solutions.
Oversee onboarding processes and resolve escalations to enhance customer experiences.
Supervise, coach, and provide development opportunities for team members.
Ensure compliance with company policies and ethical standards while promoting continuous improvement.
Collaborate cross-functionally to drive results aligned with company strategy and values.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Walmart-paid Live Better U education benefits, including eligible programs from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates; tuition, books, and fees are paid.