(USA) Manager, Strategic Account Management

Walmart•Bentonville, AR

3d•$80,000 - $202,000

About The Position

The Manager, Strategic Account Management coordinates and oversees activities and assignments that support customer and business needs. The role builds relationships with key stakeholders, develops and communicates goals, measures progress, identifies improvement opportunities, and promotes adaptability and continuous learning. It supervises and develops associates through hiring, training, mentoring, assigning duties, recognizing contributions, and fostering a sense of belonging. The manager ensures compliance with company policies and procedures and advances Walmart’s mission, values, ethics, and integrity standards. The position applies business acumen to interpret industry and market factors, business practices, metrics, analytics, and reports; recommend solutions to complex business issues; develop business cases; and translate business requirements into projects aligned with business strategy. It connects business needs to practical solutions, recommends process improvements, and explains relevant data to stakeholders and customers or sellers. The manager uses product and assortment knowledge to engage customers or sellers, understand their needs, support sales, communicate product value, identify product-feature gaps, and guide team members. The role builds and maintains effective internal and external partnerships, advises business-unit leaders on strategy, and adapts communication to different backgrounds, cultures, languages, and work styles. The position leads sales proposal and presentation discussions and processes, trains team members, collaborates with sales professionals, and reviews and guides presentations. It drives onboarding for large and complex customers or sellers, improves onboarding processes and experiences, handles moderately complex escalations, and coordinates resolution of complex issues. The manager supports strategic account planning and forecasting by researching customer or seller history and preferences, helping prepare sales plans and joint business plans, estimating market sales trends, and contributing to short-term and weekly, monthly, and quarterly forecasts. The role negotiates using factual and persuasive arguments, active listening, and win-win approaches while following company and regulatory requirements and escalating complex legal or regulatory matters. The role is expected to model Walmart’s leadership principles: respect for individuals, acting with integrity, serving customers and members, and striving for excellence. This includes developing talent, building collaborative relationships, holding oneself and others accountable, putting customers first, using data and customer insights in decisions, and pursuing continuous improvement. The position is listed in Bentonville, Arkansas; Bellevue, Washington; Hoboken, New Jersey; San Bruno, California; and Sunnyvale, California. Annual salary ranges vary by location: $80,000–$155,000 in Bentonville; $96,000–$186,000 in Bellevue and Hoboken; and $104,000–$202,000 in San Bruno and Sunnyvale. Annual or quarterly performance bonuses may be included, and stock may be included for certain positions.

Requirements

Option 1: Bachelor's degree in engineering, information technology, business, marketing and sales, healthcare, or a related area, plus 2 years of experience in business management, marketing and sales, healthcare, omnichannel merchandising, or a related area.
Option 2: 4 years of experience in business management, marketing and sales, healthcare, omnichannel merchandising, or a related area.

Nice To Haves

Experience leading cross-functional teams.
Master's degree in business, marketing and sales, healthcare, or a related area.
Sales experience.

Responsibilities

Coordinate and oversee job-related activities and assignments that meet customer and business needs.
Build and maintain relationships with key stakeholders; communicate goals and objectives and measure progress toward results.
Identify and address improvement opportunities, demonstrate adaptability, and promote continuous learning.
Supervise and develop associates through hiring, training, mentoring, assigning duties, recognition, and development opportunities.
Ensure compliance with company policies and procedures and support company values, ethics, and integrity standards.
Analyze industry factors, business metrics, data models, analytics, and reports to recommend solutions and inform stakeholders.
Develop business cases and translate business requirements into projects and tasks aligned with business strategy.
Engage customers or sellers to understand their businesses and requirements, support sales, communicate product value, and identify product-feature gaps.
Build and maintain internal and external partnerships; advise business-unit leaders on strategy and foster cooperative problem-solving.
Develop and improve sales proposal and presentation processes; train team members and review and guide sales presentations.
Drive onboarding efforts for large and complex customers or sellers, improve onboarding processes, and manage escalations and resolutions.
Research customer or seller buying history and preferences and assist with account plans, cross-selling and upselling considerations, sales plans, and joint business plans.
Assist with sales trend estimates and forecasts, including short-term product forecasts and weekly, monthly, and quarterly forecasting.
Conduct negotiations using active listening and win-win approaches while adhering to company and regulatory requirements; escalate complex legal or regulatory issues.
Model respect, integrity, customer service, collaboration, accountability, talent development, and continuous improvement.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO usable for vacation, sick leave, holidays, or other purposes.
Live Better U education benefit for eligible full-time and part-time associates, including tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.