Account Manager Jobs

About The Position

Requirements

• 5+ years of experience in account management, customer success, or B2B sales roles.
• Proven experience managing renewals, expansions, and long-term customer relationships.
• Demonstrated success driving revenue growth through cross-selling and upselling.
• Strong consultative and solution-based selling skills.
• Experience managing complex accounts with multiple stakeholders and long sales cycles.
• Excellent written and verbal communication skills, including executive-level presentations.
• Ability to understand and articulate technical solutions to a variety of audiences.
• Proficiency with CRM systems and sales enablement tools; Salesforce is preferred.
• Strong organizational, forecasting, and time-management skills.
• Ability to work independently while collaborating effectively in a cross-functional environment.

Nice To Haves

• Bachelor’s degree preferred.
• Experience in SaaS and/or EdTech environments.
• Experience selling into or managing K–12 school districts or public-sector customers.
• Experience forecasting and owning renewal and expansion revenue.
• Passion for education and technology-driven impact.

Responsibilities

• Own and manage a portfolio of K–12 district accounts as the primary point of contact and strategic advisor.
• Build relationships with district stakeholders and understand their goals, initiatives, and challenges.
• Lead account planning and strategic review meetings to drive customer retention and growth.
• Own the renewal lifecycle, including forecasting, risk assessment, and execution.
• Identify, position, and close cross-sell and upsell opportunities within existing accounts.
• Monitor account health using product usage data, customer feedback, and internal reporting tools.
• Anticipate and mitigate renewal risk by addressing issues early and coordinating with cross-functional teams.
• Manage at-risk accounts and customer escalations, driving resolution and retention outcomes.
• Maintain accurate account data in Salesforce, including contacts, licenses, pricing, contracts, and forecasts.
• Partner with Customer Success, Sales, Product, Support, and Finance to deliver a seamless customer experience.
• Provide customer insights to inform product improvements and go-to-market strategy.

Benefits

• Employee benefits and perks are designed to support overall wellbeing at work and beyond; offerings vary by country.
• At the Austin headquarters: snacks, a private chef serving lunch Tuesday through Thursday, a state-of-the-art fitness center with locker rooms, regular onsite physical therapist, pet-friendly environment, and recreational amenities including a golf simulator, go-carts, shuffleboard, and cornhole.