HDD Account Manager

The Panaro Group•Lomira, WI

About The Position

Kondex Corporation is seeking an HDD Account Manager to support growth in its Horizontal Directional Drilling market segment. The role develops and maintains relationships with dealers, distributors, contractors, and end users, identifies new business opportunities, and expands market share throughout the assigned territory. The position combines sales expertise, technical aptitude, and industry knowledge to help customers improve productivity and address demanding field applications supporting utility and broadband infrastructure projects. The role includes growing existing accounts and developing new business; managing territory plans, sales pipelines, and sales and margin objectives; recommending tooling and product applications; supporting distribution development, dealer onboarding, and training; and maintaining customer relationships through visits, meetings, and jobsite evaluations. The Account Manager also provides product demonstrations, training, and field support; resolves customer concerns with internal teams; maintains account plans, forecasts, CRM records, and pipeline reports; collaborates across internal functions; monitors market and competitive activity; shares customer and application feedback; and participates in industry events. The position is remote, with territory coverage focused on the Southeastern U.S. A hybrid opportunity is available for candidates located near Lomira, Wisconsin. Travel of up to 75% throughout the assigned territory is required.

Requirements

At least 5 years of sales, account management, business development, field service, or industry experience within HDD, underground utilities, construction, or related markets.
Proven track record of growing territories, developing customer relationships, and generating new business opportunities.
Experience working with dealers, distributors, contractors, or channel partners.
Strong relationship-building and consultative sales skills.
Strong mechanical aptitude and ability to understand field applications and technical products.
Ability to communicate technical information effectively to customers, dealers, and contractors.
Strong organizational, planning, and territory management skills.
Working knowledge of Microsoft Office and CRM systems.
Ability to identify market opportunities and develop strategic account growth plans.
Self-motivated, with the ability to work independently in a remote environment.
Ability and willingness to travel up to 75% throughout the assigned territory.

Nice To Haves

Bachelor’s degree in Business, Engineering, Construction Management, or a related field.
Experience with HDD tooling, drilling operations, utility installation, or related applications.
Experience conducting product demonstrations, training sessions, or field support activities.

Responsibilities

Grow existing accounts through relationship development, territory planning, and proactive account management; identify new business opportunities with dealers, distributors, and contractors.
Maintain an active sales pipeline, execute territory growth strategies, and achieve established sales and margin objectives.
Recommend tooling and product applications that provide customers with a competitive advantage.
Support distribution development, dealer onboarding, training, and territory coverage initiatives.
Build and maintain relationships with dealers, distributors, contractors, and end users through customer visits, contractor meetings, and jobsite evaluations.
Educate customers about product benefits and competitive positioning through demonstrations, product training, field support, and industry events.
Resolve customer concerns in partnership with internal teams and ensure timely support to dealers, distributors, and contractors.
Create and manage account plans, sales forecasts, territory strategies, CRM records, and opportunity pipeline reports.
Collaborate with Sales, Engineering, Quality, Product Management, and Operations to support customers, resolve field issues, and provide market feedback.
Monitor competitive activity, pricing trends, distribution channel developments, and regional market conditions; provide voice-of-customer feedback and application insights to internal stakeholders.
Participate in trade shows, customer events, training activities, and other industry functions to strengthen market presence and identify growth opportunities.