Home Health Account Manager

Mission Healthcare • Monterey, CA

11d • Hybrid

About The Position

The Account Manager manages agency sales and marketing efforts and represents the agency with professional decision makers, contacts, physicians, referral sources, facilities, senior living communities, hospitals, and professional groups. The role educates patients, families, and referral partners about available services and supports identification of patients who are clinically appropriate and eligible for care.

As a member of the marketing team, the Account Manager conducts sales calls and educational meetings, builds and maintains customer and referral-source relationships, responds to requests and concerns, and negotiates service contracts with managed care organizations, government agencies, and other payors. The role is accountable for meeting or exceeding monthly and quarterly admission goals established by senior or executive management.

The position is based in the Monterey, California territory. The stated pay range is $80,000–$100,000, depending on experience.

Requirements

• Bachelor’s degree in Marketing, Business Administration, or a related field.
• At least 1 year of experience in healthcare sales.
• Strong communication, negotiation, and public relations skills.
• Ability to market assertively and deal tactfully with patients, families, and the community.
• Ability to demonstrate autonomy, organization, assertiveness, flexibility, and cooperation in performing job responsibilities.
• Valid driver’s license and a reliable, insured vehicle.
• Home health industry knowledge and expertise.
• Skills in prospecting, lead generation, and customer engagement.
• Problem-solving and adaptability.
• Negotiation and closing skills.
• Financial and sales analysis skills.

Nice To Haves

• Experience in home health sales.

Responsibilities

• Manage daily marketing operations, sales calls, and ongoing education with referral decision makers.
• Educate referral partners and the community about guidelines and agency services.
• Participate in community education events, including speaking to healthcare professionals and institutions about Mission Healthcare services.
• Coordinate with physician offices to obtain required documentation, including physician signatures on orders and required addendums, in a timely manner.
• Develop and implement marketing plans, assist in establishing territory volume projections, and monitor resource allocation within budgetary limitations.
• Maintain knowledge of Mission Healthcare’s markets, including major payor groups, key referral sources, and competitor market positioning.
• Build and maintain positive relationships with referral and payor sources.
• Monitor and report on cost-effective marketing efforts.
• Stay educated and up to date on industry and regulatory changes.
• Meet or exceed monthly and quarterly admission goals for clinically appropriate and eligible patients.

Benefits

• 401(k) retirement savings plan
• Mileage reimbursement
• Employee Assistance Program (EAP)
• Paid vacation, sick leave, and holidays
• Tuition reimbursement
• Relocation assistance
• Medical, dental, and vision insurance for employees regularly scheduled 30 or more hours per week
• Flexible Spending and Health Savings Accounts for employees regularly scheduled 30 or more hours per week
• Disability, life, and AD&D insurance for employees regularly scheduled 30 or more hours per week
• Pet insurance for employees regularly scheduled 30 or more hours per week

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level