Home Health Account Manager
About The Position
Mission Healthcare is hiring a Home Health Account Manager to manage agency sales and marketing efforts in the Monterey, California territory. The role represents the agency to professional decision makers, physicians, referral sources, facilities, senior living communities, hospitals, and professional groups. The Account Manager educates patients, families, and referral partners about available services and supports identification of patients who are clinically appropriate and eligible for care. As part of the marketing team, the Account Manager conducts sales calls and educational meetings, builds positive customer and referral-source relationships, responds to requests and concerns, negotiates service contracts with managed care organizations, government agencies, and other payors, and works toward monthly and quarterly admission goals for clinically appropriate and eligible patients. The position requires healthcare sales experience, preferably in home health, and includes community education, territory planning, market monitoring, and coordination with physician offices for required documentation.
Requirements
- Bachelor’s degree in Marketing, Business Administration, or a related field.
- At least 1 year of healthcare sales experience; home health experience is preferred.
- Strong communication, negotiation, and public relations skills.
- Ability to market assertively and deal tactfully with patients, their families, and the community.
- Ability to demonstrate autonomy, organization, assertiveness, flexibility, and cooperation in performing job responsibilities.
- Valid driver’s license and reliable, insured vehicle.
- Knowledge of the home health industry.
- Prospecting, lead generation, and customer engagement skills.
- Problem-solving and adaptability.
- Negotiation and closing skills.
- Financial and sales analysis skills.
Nice To Haves
- Experience in home health sales.
Responsibilities
- Manage daily marketing operations, sales calls, and ongoing education with referral decision makers.
- Facilitate education on guidelines and agency services.
- Participate in community education events, including speaking to healthcare professionals and institutions about Mission Healthcare’s services.
- Coordinate with physician offices to obtain necessary documentation, including physician signatures on orders, required addendums, and other documents in a timely manner.
- Develop and implement marketing plans, assist in establishing territory volume projections, and monitor resource allocation according to budgetary limitations.
- Maintain comprehensive knowledge of Mission Healthcare’s markets, including major payor groups, key referral sources, and competitor market positioning.
- Build and maintain positive relationships with referral and payor sources.
- Monitor and report on cost-effective marketing efforts.
- Remain educated and up to date on industry and regulatory changes.
- Meet and/or exceed monthly and quarterly admission goals for clinically appropriate and eligible patients.
- Respond to customer requests and concerns and negotiate service contracts with managed care organizations, government agencies, and other payors.
Benefits
- 401(k) retirement savings plan
- Mileage reimbursement
- Employee Assistance Program (EAP)
- Paid vacation, sick leave, and holidays
- Tuition reimbursement
- Relocation assistance
- Medical, dental, and vision insurance for employees regularly scheduled 30 or more hours per week
- Flexible Spending and Health Savings Accounts for employees regularly scheduled 30 or more hours per week
- Disability, life, and AD&D insurance for employees regularly scheduled 30 or more hours per week
- Pet insurance for employees regularly scheduled 30 or more hours per week
