Home Health Account Manager
About The Position
Mission Healthcare is hiring a Home Health Account Manager to manage agency sales and marketing activities in the Modesto, California territory. The role represents the agency to professional decision makers, contacts, physicians, and referral sources, including facilities, senior living communities, hospitals, and professional groups. The Account Manager educates and supports patients and families in identifying services for which they are clinically appropriate and eligible. As part of the marketing team, the Account Manager conducts sales calls and educational meetings, develops and maintains customer and referral-source relationships, responds to customer requests and concerns, and negotiates service contracts with managed care organizations, government agencies, and other payors. The position is accountable for meeting or exceeding monthly and quarterly admission goals established by senior or executive management. Mission Healthcare describes its culture as collaborative and grounded in Compassion, Accountability, Respect, Excellence, and Service (CARES). The company states its commitment to inclusion, equal opportunity, accessibility, and a veteran-friendly workplace.
Requirements
- Bachelor’s degree in Marketing, Business Administration, or a related field.
- At least 1 year of experience in healthcare sales; home health experience is preferred.
- Strong communication, negotiation, and public relations skills.
- Ability to assertively market and deal tactfully with patients, their families, and the community.
- Ability to demonstrate autonomy, organization, assertiveness, flexibility, and cooperation in performing job responsibilities.
- Valid driver’s license and a reliable, insured vehicle.
- Knowledge of the home health industry.
- Skills in prospecting, lead generation, and customer engagement.
- Problem-solving and adaptability.
- Negotiation and closing skills.
- Financial and sales analysis skills.
Nice To Haves
- Experience in home health sales.
Responsibilities
- Manage daily marketing operations, sales calls, and ongoing education with referral decision makers.
- Facilitate education about guidelines and agency services.
- Participate in community education events, including speaking to healthcare professionals and institutions about Mission Healthcare services.
- Coordinate with physician offices to obtain necessary documentation, such as physician signatures on orders, required addendums, and other documents in a timely manner.
- Develop and implement marketing plans, assist in establishing territory volume projections, and monitor resource allocation within budgetary limitations.
- Maintain comprehensive knowledge of Mission Healthcare’s markets, including major payor groups, key referral sources, and competitors’ market positioning.
- Build and maintain positive relationships with referral and payor sources.
- Monitor and report on cost-effective marketing efforts.
- Remain educated and up to date on industry and regulatory changes.
- Respond to customer requests and concerns and negotiate service contracts with managed care organizations, government agencies, and other payors.
- Meet or exceed monthly and quarterly admission goals for clinically appropriate and eligible patients.
Benefits
- 401(k) retirement savings plan
- Mileage reimbursement
- Employee Assistance Program (EAP)
- Paid vacation, sick leave, and holidays
- Tuition reimbursement
- Relocation assistance
- Medical, dental, and vision insurance for employees regularly scheduled 30 or more hours per week
- Flexible Spending and Health Savings Accounts for employees regularly scheduled 30 or more hours per week
- Disability, life, and AD&D insurance for employees regularly scheduled 30 or more hours per week
- Pet insurance for employees regularly scheduled 30 or more hours per week
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
