Home Health Account Manager

Mission Healthcare • Modesto, CA

7d • Hybrid

About The Position

The Account Manager manages the agency’s sales and marketing efforts and represents the agency to professional decision makers, contacts, physicians, and referral sources, including facilities, senior living communities, hospitals, and professional groups. The role educates patients, families, and referral sources about available services and supports identifying patients who are clinically appropriate and eligible for care.

As part of the marketing team, the Account Manager conducts sales calls and educational meetings, builds and maintains positive customer and referral-source relationships, responds to customer requests and concerns, and negotiates service contracts with managed care organizations, government agencies, and other payors. The role is accountable for meeting or exceeding monthly and quarterly admission goals for clinically appropriate and eligible patients set by Senior/Executive Management. The territory is Modesto, California.

Requirements

• Bachelor’s degree in Marketing, Business Administration, or a related field.
• At least 1 year of experience in healthcare sales; home health experience is preferred.
• Strong communication, negotiation, and public relations skills.
• Ability to market assertively and deal tactfully with patients, their families, and the community.
• Demonstrated autonomy, organization, assertiveness, flexibility, and cooperation in performing job responsibilities.
• Valid driver’s license and a reliable, insured vehicle.
• Knowledge of the home health industry.
• Skills in prospecting, lead generation, and customer engagement.
• Problem-solving and adaptability.
• Negotiation and closing skills.
• Financial and sales analysis skills.

Nice To Haves

• Experience in home health sales.

Responsibilities

• Manage daily marketing operations, sales calls, and ongoing education with referral decision makers.
• Educate referral sources about guidelines and agency services.
• Participate in community education events, including speaking to healthcare professionals and institutions about Mission Healthcare’s services.
• Coordinate with physician offices to obtain necessary documentation, including physician signatures on orders, required addendums, and other documents in a timely manner.
• Develop and implement marketing plans, assist in establishing territory volume projections, and monitor resource allocation against budgetary limitations.
• Maintain comprehensive knowledge of the agency’s markets, including major payor groups, key referral sources, and competitors’ market positioning.
• Build and maintain positive relationships with referral and payor sources.
• Monitor and report on cost-effective marketing efforts.
• Stay educated and up to date on industry and regulatory changes.
• Meet or exceed monthly and quarterly admission goals for clinically appropriate and eligible patients.
• Respond to customer requests and concerns and negotiate service contracts with managed care organizations, government agencies, and other payors.

Benefits

• 401(k) retirement savings plan
• Mileage reimbursement
• Employee Assistance Program (EAP)
• Paid vacation, sick leave, and holidays
• Tuition reimbursement
• Relocation assistance
• Medical, dental, and vision insurance for employees regularly scheduled 30 or more hours per week
• Flexible Spending and Health Savings Accounts for employees regularly scheduled 30 or more hours per week
• Disability, life, and AD&D insurance for employees regularly scheduled 30 or more hours per week
• Pet insurance for employees regularly scheduled 30 or more hours per week

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level