Strategic Account Manager

Lightspeed Systems • Austin, TX

12d

About The Position

Lightspeed Systems is seeking a Strategic Account Manager to own and grow relationships with a portfolio of K–12 school districts within an assigned territory. The role serves as the primary point of contact and strategic partner to district leaders, with responsibility for account planning, renewal strategy, risk mitigation, and revenue expansion. The position focuses on delivering a high-quality customer experience while building long-term customer success and growth in collaboration with internal teams.

Requirements

• 5+ years of experience in account management, customer success, or B2B sales roles.
• Proven experience managing renewals, expansions, and long-term customer relationships.
• Demonstrated success driving revenue growth through cross-selling and upselling.
• Strong consultative and solution-based selling skills.
• Experience managing complex accounts with multiple stakeholders and long sales cycles.
• Excellent written and verbal communication skills, including executive-level presentations.
• Ability to understand and articulate technical solutions to a variety of audiences.
• Proficiency with CRM systems and sales enablement tools; Salesforce is preferred.
• Strong organizational, forecasting, and time-management skills.
• Ability to work independently while collaborating effectively in a cross-functional environment.

Nice To Haves

• Bachelor’s degree preferred.
• Experience in SaaS and/or EdTech environments.
• Experience selling into or managing K–12 school districts or public-sector customers.
• Experience forecasting and owning renewal and expansion revenue.
• Passion for education and technology-driven impact.

Responsibilities

• Own and manage a portfolio of K–12 district accounts as the primary point of contact and strategic advisor.
• Build relationships with district stakeholders and understand their goals, initiatives, and challenges.
• Lead account planning and strategic review meetings to drive customer retention and growth.
• Own the renewal lifecycle, including forecasting, risk assessment, and execution.
• Identify, position, and close cross-sell and upsell opportunities within existing accounts.
• Monitor account health using product usage data, customer feedback, and internal reporting tools.
• Anticipate and mitigate renewal risk by addressing issues early and coordinating with cross-functional teams.
• Manage at-risk accounts and customer escalations, driving resolution and retention outcomes.
• Maintain accurate account data in Salesforce, including contacts, licenses, pricing, contracts, and forecasts.
• Partner with Customer Success, Sales, Product, Support, and Finance to deliver a seamless customer experience.
• Provide customer insights to inform product improvements and go-to-market strategy.

Benefits

• Employee benefits and perks are designed to support overall wellbeing at work and beyond; offerings vary by country.
• At the Austin headquarters: snacks, a private chef serving lunch Tuesday through Thursday, a state-of-the-art fitness center with locker rooms, regular onsite physical therapist, pet-friendly environment, and recreational amenities including a golf simulator, go-carts, shuffleboard, and cornhole.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level