Strategic Account Manager

Driven Brands Inc.•United States of America - Remote NC, MA

7d•$91,800 - $164,000•Remote

About The Position

Driven Claims is seeking a Strategic Account Manager to lead and grow relationships with key carrier partners. The role focuses on deepening executive and operational relationships, increasing revenue share, and managing key deliverables. The ideal candidate is a relationship builder and growth driver with strong analytical skills and the ability to turn insights into actionable strategies. The Strategic Account Manager owns relationships across assigned accounts, serves as the primary client contact, and oversees account operations and performance. The role also develops and leads client business reviews, presents performance insights and recommendations, analyzes account trends and KPIs, and works with internal and external stakeholders to improve service and drive growth.

Requirements

5–10+ years of experience in account management, client services, or strategic partnerships.
Proven ability to grow accounts and increase share.
Strong executive presence and experience engaging senior stakeholders.
Analytical mindset and ability to interpret data and present insights clearly.
Excellent communication, presentation, and relationship-building skills.

Nice To Haves

Insurance, claims, or TPA experience is strongly preferred.
Experience in auto claims or auto glass programs is a plus.

Responsibilities

Own and manage relationships across all levels within assigned accounts, including executive stakeholders, claims leadership, and operational teams.
Establish and strengthen long-term partnerships through consistent value and proactive engagement.
Serve as the primary point of contact for client needs, escalations, and strategic discussions.
Increase revenue share and identify and execute account growth opportunities.
Partner with internal and external stakeholders.
Develop and lead monthly and quarterly business reviews with clients.
Present performance insights, trends, and strategic recommendations.
Use data to communicate value delivered and opportunities for growth.
Manage the ongoing operational health of assigned accounts.
Proactively address issues, resolve escalations, and ensure client satisfaction.
Coordinate with internal teams to ensure service delivery meets or exceeds expectations.
Analyze account performance, including volume trends, conversion rates, and growth opportunities.
Translate data into actionable strategies to improve performance and increase market share.
Monitor KPIs and continuously identify areas for optimization.