Strategic Account Manager

ImageFIRST Healthcare Laundry Specialists•Arbutus, MD

About The Position

ImageFIRST is hiring a Strategic Account Manager based in Baltimore to drive new business growth across hospitals, outpatient centers, and healthcare systems while providing strategic support to existing key accounts. Approximately 80% of the role is focused on new business development and 20% on existing accounts. The position is field-oriented and relationship-driven, helping healthcare providers improve patient experience through textile and facility service solutions. The Strategic Account Manager identifies and develops opportunities, engages healthcare decision-makers, and delivers consultative presentations. The role manages complex sales cycles and sales objectives, maintains CRM records, supports major existing accounts, and works with Service and Operations teams to deliver a strong customer experience. Regular site visits and quarterly business reviews are part of account support, along with monitoring performance and retention risks. ImageFIRST provides healthcare linen rental and laundry services nationwide and describes the role as an opportunity to support healthcare providers while working in a resilient and growing industry. The role requires travel within the assigned territory of up to 50%.

Requirements

Minimum of 5 years of B2B sales experience, ideally in healthcare, facility services, or other service-based industries.
Demonstrated success in new business development, including prospecting, presenting, and closing deals with C-suite and operational leaders.
Strong understanding of healthcare sales cycles and ability to navigate complex decision-making environments using value-based selling.
Exceptional interpersonal, communication, and negotiation skills.
Comfort working in the field and traveling within the assigned territory, up to 50%.

Nice To Haves

Bachelor’s degree preferred; equivalent professional experience will be considered.
Experience selling outsourced services such as laundry, janitorial, dietary, or environmental services to healthcare providers.
Familiarity with infection prevention, Joint Commission standards, or other healthcare compliance regulations.
Proficiency with Salesforce or a similar CRM for tracking sales activity and pipeline management.
Proven track record of 5+ years in B2B sales, with industry experience strongly preferred.
Strong negotiation skills and ability to influence decision-makers and close complex deals.

Responsibilities

Proactively identify and develop new business opportunities within hospitals, health systems, ambulatory surgery centers, and large outpatient facilities.
Prospect and engage decision-makers in infection control, environmental services, nursing, purchasing, and administration.
Deliver consultative, needs-based presentations demonstrating how ImageFIRST can enhance compliance, patient satisfaction, and operational efficiency.
Navigate complex, multi-stakeholder sales cycles and close new business in line with monthly and quarterly objectives.
Maintain accurate sales activity, pipeline, and account records in a CRM.
Serve as the primary point of escalation and support for major existing accounts in partnership with local service teams.
Conduct site visits and quarterly business reviews to evaluate satisfaction, strengthen relationships, and identify account growth opportunities.
Collaborate with Service and Operations teams to ensure customer experience and service execution.
Monitor account performance and retention risks, and proactively address issues to maintain long-term partnerships.