Account Manager-Employee Group Benefits

Standard Insurance Company • Annapolis, MD

10d

About The Position

The Account Manager is the primary point of contact for key policyholders and producers, managing assigned employee group benefits accounts that include cases with 500–4,999 lives. The role builds and maintains customer relationships through regular onsite visits, proactive communication, negotiation, and prompt problem resolution, and serves as a liaison between clients and home office departments. The employee must live in Maryland, Virginia, North Carolina, South Carolina, Washington, or DC, and be able to travel within the territory for face-to-face client and broker meetings when requested.

Before renewals, the Account Manager meets with identified clients to review claims experience and contract adequacy, recommend coverage or contractual changes, and manage requested amendments. In partnership with sales representatives and underwriters, the role monitors renewal activity, prepares account-specific renewal strategies and supporting analyses, and negotiates rates, contract provisions, and administrative issues. The Account Manager also identifies opportunities for additional coverage or plan improvements and supports proposal requests and presentations.

The role participates in acquiring, submitting, and implementing National Accounts and Regional Accounts cases, including Regional Accounts cases over 500 lives. It leads and coordinates the submission, setup, and installation of assigned new groups, supports new administrators at existing accounts, and facilitates enrollment activities, which may include preparing materials, conducting meetings, or attending benefit fairs.

Requirements

• Bachelor's degree.
• At least 5 years of experience in group insurance account management in the 2,500+ lives space.
• Life and Disability insurance license for all states within the office’s assigned territory.
• Personal automobile available for business use, adequate insurance, and a safe driving record.
• Ability to travel within the territory for face-to-face client and broker meetings when requested.
• Must live in Maryland, Virginia, North Carolina, South Carolina, Washington, or DC.

Responsibilities

• Develop and manage primary relationships with key policyholders and producers through onsite visits, negotiation, responsive communication, problem resolution, and meeting customer expectations.
• Understand client concerns and needs and liaise between home office departments and customers to initiate plan improvements and resolve administrative inconsistencies.
• Organize pre-renewal face-to-face client meetings to present claims analyses or review contract adequacy and recommend coverage or contractual changes.
• Manage the amendment process when changes are requested.
• Partner with sales representatives and underwriters to monitor renewal activity and prepare customized strategies to retain accounts.
• Gather underwriting data, review claims experience and recommended renewal actions, prepare renewal summaries, and incorporate information from pre-renewal visits.
• Negotiate rates, contract provisions, and administrative issues with Regional or National Accounts.
• Identify and promote additional lines of coverage or plan improvements on assigned accounts.
• Request and review in-force proposal requests, provide information to Regional or National Accounts, and present or assist with proposal presentations.
• Participate with sales representatives and/or National Accounts Consultants in acquiring, submitting, and implementing National Accounts and Regional Accounts cases over 500 lives.
• Lead and coordinate submission, setup, and installation of assigned new groups with policyholders, producers, and home office teams.
• Support new administrators at assigned in-force accounts.
• Facilitate enrollment, which may include preparing enrollment materials, conducting enrollment meetings, or attending benefit fairs.

Benefits

• Medical, dental, and vision benefits.
• 401(k) plan with matching company contributions.
• Annual incentive bonus plan.
• Paid time off, including 11 holidays, 2 wellness days, and 8 volunteer hours annually; PTO increases with tenure.
• Paid parental leave.
• Adoption and surrogacy assistance.
• Employee giving program that double matches donations to eligible nonprofits and schools.
• Opportunities for career growth and advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level