Employee Benefits Account Manager

Higginbotham•Louisville, KY

About The Position

The Account Manager maintains professional relationships with clients through exceptional customer service. The role manages a book of fully insured and level-funded clients, builds trust by meeting clients’ needs and expectations, and supports Producers with new business and renewals. Account Managers advocate for clients and their employees through positive relationships with carriers and ongoing education. The position manages client service requests, account marketing and renewals, proposal preparation and review, premium and payroll-deduction calculations, enrollment materials and presentations, carrier paperwork and transitions, account records, and compliance education and requirements. It also requires managing workflow, staying current on carrier developments and applicable federal and state laws, maintaining carrier relationships and agency files, processing incoming mail, and completing required training. The role requires five years of employee benefits and account management experience in insurance and an active Life & Health license. Preferred qualifications include ACA and ERISA experience, experience with fully insured and alternative-funding arrangements, industry designations, and Applied Epic or similar account management system experience. The job includes physical activities such as lifting up to 25 pounds, reading documents and screens, communicating by phone and in person, repetitive hand movements, walking, bending, sitting, reaching, and stretching.

Requirements

Five years of employee benefits and account management experience in the insurance field.
Strong understanding of current employee benefits, regulations, and industry standards.
Active Life & Health License.
Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
Ability to lift 25 pounds and perform the listed visual, communication, repetitive-motion, and mobility activities.
Demonstrated leadership, problem-solving, attention to detail, communication, timely task completion, teamwork, client focus, dependability, creative thinking, organization, and adaptability.
Commitment to continuous learning and professional development.

Nice To Haves

Experience with the Affordable Care Act (ACA) and the Employee Retirement Income Security Act (ERISA).
Experience with fully insured financial arrangements and alternative-funding methods.
Industry-related designations.
Applied Epic experience; knowledge of a similar Account Management System (AMS) is acceptable.

Responsibilities

Act as the primary contact among clients, prospects, the agency, and Producers; handle complaints, disputes, and grievances on behalf of the agency.
Handle or refer client service requests.
Initiate and manage account marketing beginning 120 days before renewal; gather account information, submit it to appropriate carriers, investigate carrier products, analyze client data, and recommend plans and proposals.
Review proposals for accuracy and work with Producers to create proposal presentations using spreadsheets and exhibits.
Calculate premiums and payroll deductions and audit billing statements for accuracy.
Create open-enrollment materials, including enrollment guides, election forms, personalized confirmation sheets, enrollment/change forms, and presentations.
Conduct open-enrollment presentations for audiences.
Process paperwork for submission to carriers and direct smooth transitions between carriers.
Update account records in the agency management system when a client changes carriers or completes a renewal.
Set priorities and manage workflow to process transactions and other responsibilities efficiently, accurately, and on time.
Maintain knowledge of carrier developments and changes, as well as federal and state laws affecting clients’ benefit programs; communicate relevant information to clients and team members.
Ensure client accounts are compliant by educating and advising clients and completing compliance requirements and deadlines.
Develop and maintain positive relationships with insurance carriers to meet client needs and facilitate business processing.
Maintain accurate and consistent agency files.
Process incoming mail requests accurately and promptly.
Attend and complete required training sessions or assignments.
Perform other related tasks as needed.