Employee Benefits Account Manager

Woodrow Cross • East Providence, RI

2d

About The Position

The Employee Benefits Account Manager is the initial point of contact for employer groups and employees with escalated service-related issues. The role fosters long-term relationships among Cross Employee Benefits–Wakefield, clients, and their employees; maintains positive relationships with insurance carriers; and partners with Producers and Employee Benefits support personnel. The position contributes to the success of the Cross Benefit Solutions team and manages agency accounts, excluding sales functions.

The Account Manager supports renewals through marketing and underwriting assistance, reviews census data, prepares spreadsheets and proposals, analyzes benefit options, and drafts client presentations. The role coordinates carrier changes and enrollment communications, presents benefit details at employee open enrollment meetings, and orders WRAP plans, SPDs, and 5500s. It also advocates for employers and employees, helps resolve disputes among clients, employees, carriers, and TPAs, and works with clients and outside advisers to identify compliance concerns. The position reviews certificates and contracts, monitors carrier developments and relevant federal and state laws, maintains client-management records, and completes assigned training and projects.

Requirements

• At least a high school diploma or equivalent and three years of employee benefits account management experience, or an equivalent combination of education and experience.
• Massachusetts Producer Health, Life, and Disability License.
• Communication skills to work with insurance companies, clients, and prospects regarding employee benefit coverage.
• Patience and empathy when working under pressure.
• Basic working knowledge of Microsoft Word and Excel.
• Ability to compose clear and accurate routine and non-routine correspondence.
• Ability to learn multiple new web applications for data entry.
• Proficiency in managing projects.
• Strong organizational skills, attention to detail, responsiveness, and self-motivation.
• Ability to work as a team player and remain task-oriented.
• Bias for action and ability to avoid workplace distractions.

Nice To Haves

• College degree.
• Intermediate knowledge of Microsoft Word and Excel.
• Knowledge of PowerPoint.
• Familiarity with the health insurance industry and New England carriers.

Responsibilities

• Manage and oversee agency accounts, excluding sales functions.
• Assist with marketing and underwriting for renewed fully insured and self-funded accounts.
• Collect and review census data during renewal and marketing.
• Prepare spreadsheets and proposals.
• Analyze benefit options and draft client presentations.
• Coordinate successful and timely implementation of carrier changes.
• Coordinate communications and enrollment materials.
• Present benefit details at employee open enrollment meetings.
• Order WRAP plans, SPDs, and 5500s.
• Advocate for employer and employee issues.
• Serve as an intermediary among employers, employees, insurance carriers, and TPAs to resolve disputes.
• Work with clients and their outside advisers to identify compliance-related concerns about benefit offerings.
• Review certificates and contracts to verify that benefits match the sales proposal and client expectations.
• Stay aware of carrier developments and changes, as well as federal and state laws affecting client benefit-plan administration.
• Attend and complete required training sessions or assignments.
• Adhere to department and agency client-service standards.
• Perform other project tasks as assigned.
• Maintain BKB client-management software and follow best practices for tasks and file maintenance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED