Account Manager - Employee Benefits

NFP Corp•West Hartford, CT

1d•$83,800 - $103,200

About The Position

NFP is hiring an Account Manager to support employee benefits clients and deliver personalized service. The role manages a portfolio of clients, including clients with more complex compliance, financial, and marketing needs, and serves as a primary contact for day-to-day client interactions. The Account Manager works with senior account management staff, Account Executives, Advisors, insurance carriers, and operational teams to support client relationships and service delivery. The position involves assisting with proposals, contract and plan-document reviews, renewals, compliance, client projects, reporting, educational resources, and wellness programs. The Account Manager is expected to develop knowledge of benefits administration, healthcare reform, industry trends, and carrier products and services while building client-service and carrier relationships. NFP offers a competitive salary, PTO and paid holidays, a 401(k) with match, discount programs, health and wellness programs, and potential performance-based incentives. The stated base salary range is $83,800–$103,200; the actual offer depends on factors such as experience, credentials, education, certifications, skills, scope, and geographic location.

Requirements

Associate degree or equivalent; a bachelor's degree is preferred.
More than 3 years of client service and/or industry and product-line experience.
Knowledge of benefits administration, healthcare reform, industry trends, and carrier products and services.
Ability to work independently and anticipate client and team needs.
Effective time-management and decision-making skills.
Diligent follow-up skills.
Clear written and oral communication skills.
Strong Microsoft Excel and PowerPoint skills.
Strong presentation and public-speaking abilities.
Appropriate licensing or ability to obtain licensing if required.

Nice To Haves

Bachelor of Arts or Bachelor of Science degree.

Responsibilities

Work with senior team members to prepare and send requests for proposals to applicable insurance carriers and compile results in spreadsheets.
Learn to review contracts, benefit plan summaries, and carrier source documents for accuracy under the direction of an Account Executive or Advisor.
Create and maintain client files in accordance with office procedures and, where applicable, maintain client policy records.
Lead responses to client and insurance-company questions, including ID card requests and claims or billing questions.
Begin developing ongoing client relationships in coordination with Senior Account Managers, Account Executives, or Advisors.
Develop relationships with carrier representatives to understand available products and services and support client recommendations.
Learn vendor and carrier products and services from more senior team members.
Begin reviewing and analyzing requests for proposals and insurance plan analyses; participate in carrier negotiations and recommend renewal actions under senior-team direction.
Assist Account Managers with drafting renewal presentations.
Help create and update benefits-related guides and client education resources.
Learn to conduct annual client compliance audits using the NFP portal and assist senior Account Managers with document preparation.
Respond to client requests concerning products, vendors, service, or performance challenges.
File Form 5500 and seek assistance as needed.
Participate in client projects, including new-business implementation, open enrollment, and nondiscrimination testing, under the direction of senior team members.
Create monthly, quarterly, and annual reports for client review as needed.
Distribute monthly and quarterly newsletters, briefings, and other content as appropriate.
Assist with creating client corporate wellness programs and offerings.