Account Manager, Employee Benefits

Ensurise•Bethesda, MD

About The Position

Risk Cooperative, a division of Ensurise, is seeking an experienced Employee Benefits professional for a senior, client-facing Account Manager role with leadership responsibilities. The position combines hands-on account management and operational execution with practice leadership, growth initiatives, and team collaboration. The Account Manager owns and services a significant assigned book of Employee Benefits business, providing client management, strategic guidance, and day-to-day service and renewal support. It is a visible external role for a seasoned benefits professional seeking broader impact without full practice ownership.

Requirements

At least 3 years of Employee Benefits insurance experience, including group medical.
At least 3 years of client-facing account management experience.
Active Life & Health insurance license.
Strong working knowledge of Employee Navigator, Applied EPIC or a similar agency management system, and Microsoft Office (Word, Excel, Outlook, and PowerPoint).
Strong analytical, organizational, and problem-solving skills.
Excellent verbal and written communication skills.
High attention to detail and ability to manage multiple priorities.
Ability to thrive in a collaborative, entrepreneurial, fast-paced environment.
Legally authorized to work in the United States.

Nice To Haves

Bachelor’s degree or higher.
Prior leadership or mentoring experience.

Responsibilities

Manage and retain an assigned book of Employee Benefits business with autonomy and accountability.
Lead client service, renewal, marketing, and open enrollment processes for assigned accounts.
Serve as a senior point of contact for complex client issues, policy interpretation, escalations, and carrier negotiations.
Act as liaison between clients and carriers to resolve billing, service, and claims-related matters.
Analyze and recommend benefit plan designs aligned with client objectives and market conditions.
Accurately record client interactions, transactions, and documentation in agency management systems.
Maintain high service standards and client satisfaction while meeting or exceeding retention goals.
Lead account rounding and cross-selling initiatives across Employee Benefits and other Risk Cooperative service lines.
Support new business development through referrals, networking, and collaboration with producers and leadership.
Assist with proposal development and renewal marketing strategy in coordination with operations.
Contribute to practice strategy, service enhancements, and program development across group medical, ancillary, and specialty benefits.
Monitor legislative, compliance, tax, and market trends affecting Employee Benefits and proactively advise clients and internal teams.
Support implementation of best practices, service standards, and process improvements within the Employee Benefits practice.
Participate in internal meetings, training, and knowledge sharing across the firm.
Represent the firm professionally with clients, carriers, and partners.