Account Manager, Employee Benefits

HUB International • Los Angeles, CA

1d • $33 - $36

About The Position

HUB International is seeking an experienced Account Manager to join its Employee Benefits Department. Working collaboratively with the service team, this role provides day-to-day service to employee benefits clients by maintaining client relationships, supporting client retention, maintaining carrier relationships, and understanding client needs. The Account Manager serves as a day-to-day client contact and resolves questions and issues. The role also includes account management, claims management, and underwriting services that help clients protect what matters most.

Requirements

• High school diploma or GED.
• At least 3 years of related employee benefits account-service experience in a brokerage environment.
• Knowledge of employee benefits and related legislation, including ACA, COBRA, and HIPAA.
• Current license in good standing.
• Confidence and professionalism when interacting with all levels of an organization.
• Strong organizational and communication skills.
• Keen attention to detail.
• Computer literacy, including Microsoft Office Suite and Outlook.

Nice To Haves

• College degree strongly preferred.

Responsibilities

• Develop relationships with client HR managers and directors, as well as C-suite leaders.
• Develop plans to meet clients’ short- and long-term needs throughout the year.
• Manage the request-for-proposal (RFP) and marketing process.
• Collaborate with the Producer on renewal planning.
• Advise and guide clients on compliance matters.
• Manage and facilitate preparation of open enrollment packets, including SBCs and disclosure notices.
• Understand and explain all aspects of carrier renewals for assigned clients.
• Maintain client relationships, support client retention, maintain strong carrier relationships, and understand client needs.
• Manage claims and resolve coverage issues for clients’ employees when escalated by HR.
• Develop open enrollment presentations in Microsoft PowerPoint for employees and HR managers as needed.

Benefits

• Structured training, licensing support, and ongoing development opportunities.
• Competitive pay.
• Comprehensive health benefits.
• Retirement savings matching.
• Company-paid life and disability plans.
• Generous paid time off.
• Paid parental leave.
• Wellbeing program.
• Collaborative, high-performing culture and community impact through HUB Gives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED