Account Manager

Orkin LLC•Merrillville, IN

12d

About The Position

Orkin Account Managers manage commercial client accounts and serve as trusted partners in protecting clients’ businesses and homes from pests. They oversee accounts, conduct on-site inspections, identify customer needs, and develop tailored service plans. The role combines relationship management, prospecting, sales, presentations, account expansion, and ongoing customer support. Orkin provides paid training, professional tools and support, a company vehicle, and opportunities for career growth. No pest-control industry experience is required.

Requirements

High school diploma or equivalent.
Willingness to obtain the required pesticide license within the first 90 days of employment; the company covers necessary costs and provides support.
Ability to use a ladder safely and within the manufacturer's specified weight capacity.
Ability to lift and carry up to 50 pounds.
Physical ability to safely access crawl spaces, attics, confined spaces, rooftops, and similar areas.
Ability to wear required personal protective equipment, including an OSHA-compliant respirator when necessary.
Ability to work independently and stay organized.
Comfort working in various weather conditions and climbing or crawling.

Nice To Haves

Previous business-to-business relationship-building experience.
Motivation for problem-solving and relationship-building.
Strategic thinking.
Confidence, competitiveness, and a goal-driven approach.

Responsibilities

Build credibility and long-term relationships with commercial clients.
Achieve sales goals through prospecting, networking, working assigned leads, and expanding accounts within the territory.
Conduct thorough interior and exterior inspections.
Deliver presentations that communicate Orkin’s value and close business.
Serve as the main point of contact for assigned accounts to strengthen retention and build long-term partnerships.
Use a company-provided iPad to prepare proposals, organize work, and manage the sales pipeline.
Prioritize safety during visits, inspections, and recommendations.
Represent Orkin as a trusted advisor through clear communication, reliable follow-through, and honest, value-driven solutions.
Listen to customer concerns and position Orkin as a strategic partner.
Help customers feel confident in pest-management decisions by providing reassurance and clear information.
Use Orkin marketing tools and resources to generate leads and create demand.
Translate inspection findings into tailored recommendations that solve problems and reduce customer risk.
Set clear expectations, communicate proactively, and keep customers informed and supported.