Account Manager

CARGO EXPRESS FREIGHT•Dallas, TX

12d•$55,000 - $60,000•Onsite

About The Position

Cargo Express Freight is hiring an Account Manager to support and grow customer relationships. The Account Manager manages day-to-day service for accounts brought in by Account Executives, allowing them to focus on new business. The role serves as the customer's primary contact for quotes, shipment updates, issue resolution, and account growth across LTL, FTL, drayage, and intermodal freight. This is a 100% on-site position at the company's Dallas corporate office. Work is performed mainly at a computer and on the phone, with extended periods of sitting. The schedule is consistent weekdays, with no nights or weekends. Compensation is $55,000–$60,000 base per year, based on experience, plus a performance bonus.

Requirements

High school diploma or GED.
At least 2 years of account management, customer service, or sales support experience in freight, logistics, or transportation.
Working knowledge of LTL, FTL, freight classes, and accessorial charges.
Strong communication, negotiation, and problem-solving skills.
Ability to manage multiple accounts and priorities in a fast-paced environment.
Proficiency in Microsoft Office, including Outlook, Excel, and Word.

Nice To Haves

Bachelor's degree in business, logistics, or supply chain.
Experience with a TMS and CRM.
Experience with drayage or intermodal freight.
Bilingual in English and Spanish.

Responsibilities

Manage and service customer accounts assigned by Account Executives after onboarding.
Serve as the main day-to-day contact for customers regarding quotes, bookings, shipment status, and issues.
Provide timely, accurate rate quotes for LTL, FTL, drayage, and intermodal shipments.
Partner with Operations, dispatch, and LTL/carrier teams to ensure freight moves on time.
Proactively update customers on delays, exceptions, and delivery confirmations.
Resolve service issues, billing disputes, and freight claims quickly and professionally.
Grow assigned accounts by identifying new lanes, shipping needs, and upsell opportunities.
Hold regular check-ins and business reviews with key customers.
Monitor account performance, including shipment volume, revenue, margins, and on-time service.
Keep customer records, rates, contracts, and notes up to date in the TMS and CRM.
Coordinate with Accounting on customer credit, invoicing, and collections follow-up.
Provide coverage for Account Executives' accounts during absences or high volume.
Meet department goals and performance metrics set by leadership.
Support the sales team with other duties as assigned.