Account Manager

Vendelux • New York, NY

13d • $120,000 - $180,000 • Hybrid

About The Position

Vendelux is hiring an Account Manager to manage a complex portfolio of customer accounts across the full customer lifecycle and help shape the company’s Customer Success function. The role focuses on onboarding, enablement, product adoption, renewals, expansions, and retention at a high-growth B2B SaaS company. The Account Manager will manage multiple active workstreams, build strong customer relationships, demonstrate clear ROI, and work creatively to retain at-risk accounts. This is a hybrid role requiring four days per week in Vendelux’s New York City office, as well as travel to customer sites at least two days per month.

Requirements

• At least 5 years of experience in Customer Success, Account Management, or a combination of both.
• Proven experience owning the full client lifecycle, including onboarding, adoption, renewals, upsells, and negotiations.
• Ability to manage multiple high-priority accounts simultaneously in a fast-paced environment.
• Persistence and creativity in retaining customers.
• Comfort with customer travel and building in-person relationships.
• Strong accountability and ability to work independently without needing to be chased for updates.
• Strong communication skills, including the ability to navigate difficult conversations with customers and internal stakeholders.

Nice To Haves

• Experience at a B2B SaaS or high-growth technology company.

Responsibilities

• Manage accounts throughout the customer lifecycle, from onboarding and enablement through renewals, upsells, and negotiations.
• Own a portfolio of accounts and manage competing priorities, with an expectation of handling 9 or more active workstreams at a time.
• Lead structured onboarding and training programs to accelerate time-to-value and product adoption.
• Run proactive meeting campaigns and renewal processes to ensure accounts remain engaged.
• Negotiate renewals and expansions and develop business cases demonstrating clear return on investment.
• Drive retention using creative approaches to address at-risk accounts and prevent churn.
• Travel to customer sites at least two days per month to strengthen relationships and accelerate outcomes.
• Contribute to customer community building through webinars, case studies, and events.

Benefits

• Competitive base salary and bonus
• Equity
• Healthcare covering medical, dental, and vision
• 401(k)
• Catered lunch every day in the New York City office
• Unlimited PTO
• Two company-wide shutdowns during the July 4th week and the Christmas–New Year's week

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed