Account Manager

Sorenson Communications • Medford, OR

10d

About The Position

CaptionCall is seeking a customer-service-oriented Account Manager who is passionate about helping people with hearing loss communicate. The role promotes the CaptionCall phone and service by engaging healthcare professionals and senior community administrators, demonstrating the product, explaining its benefits, generating leads, and building and managing provider accounts. This is a full-time position with potential for career growth and advancement. The position has no supervisory responsibilities and requires 25–50% travel. Compensation is a $50,000–$60,000 base salary plus commission, with commission details discussed at the point of offer.

Requirements

• High school diploma or GED.
• Provide excellent customer service.
• Meet or exceed Account Manager expectations and department goals.
• Work evenings and weekends as needed.
• Drive and travel by air as needed.
• Tailor interactions to the unique needs of individual healthcare professionals.
• Present clearly and comfortably to large and small groups.
• Adapt to different sales situations and environments.
• Be reliable, organized, and punctual, and work independently.
• Communicate effectively in English through reading, writing, speaking, and listening.
• Outside sales or similar experience.
• Basic computer knowledge and experience.
• Have a reliable, licensed, and insured vehicle available at all times; maintain a valid driver's license and a good driving record.
• Have a PC (not a Mac) and a high-speed internet connection.
• Be able to walk, bend, crawl, kneel, lift, and move furniture as needed.
• Maintain the integrity required to protect highly confidential information.

Nice To Haves

• Familiarity with assistive devices for people with hearing impairment.
• Experience working with senior citizens.

Responsibilities

• Generate leads by demonstrating the CaptionCall phone and service to eligible users, Hearing Healthcare Providers, or Senior Community Administrators.
• Manage a territory through in-person interactions, presentations, and events using direct sales methodologies.
• When assigned, work with Hearing Care Professionals on the patient certification and referral process.
• Represent CaptionCall at events as assigned.
• Adhere to company compliance policies.
• Use the company CRM to log daily activities.
• Perform other duties as assigned.
• Maintain the strict confidentiality of sensitive employee, customer, and technology information.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED