Account Manager

Saltwater Advertising, LLC • Portsmouth, NH

11d • Hybrid

About The Position

The Account Manager serves as the primary day-to-day liaison between assigned clients and internal teams. The role builds client relationships, guides integrated marketing initiatives, and ensures work aligns with clients’ business objectives and is delivered on time, within budget, and to a high standard. It is suited to a strategic, data-driven problem solver who can lead multiple workstreams in a fast-paced agency environment. The position reports to the Director of Account Management and works closely with an Account Director overseeing the broader relationship for assigned agency-of-record clients.

The role manages client communications and marketing projects, collaborates with internal teams to track performance and identify growth opportunities, and supports strategic efforts to improve client performance and strengthen relationships. It also develops estimates and scopes of work, manages project budgets, and maintains the financial health of assigned accounts, including billing, profitability, and revenue forecasting. Additional agency duties may be assigned.

This is a hybrid position in Portsmouth, New Hampshire, with two days in the office and three days working from home. Visa sponsorship is not available; applicants must be authorized to work permanently in the United States without employer sponsorship.

Requirements

• At least 3 years of experience in a marketing agency environment as an Account Manager, Producer, or Project Manager.
• Experience managing large accounts and navigating complex client engagements.
• Strong understanding of traditional and digital advertising, media plans, creative production, and emerging technologies.
• Experience working across creative, media, UX, development, digital marketing, and strategy disciplines.
• Strong time management skills and ability to thrive amid shifting priorities and deadlines.
• Excellent communication and interpersonal skills, with the ability to work with different personality types and maintain a calm, productive environment.
• Familiarity with CMS platforms, rich media, and digital builds.
• Strong attention to detail and high quality-control standards.
• Knowledge of social, web, mobile, and marketing best practices.
• Bachelor’s degree from a four-year college or university.

Nice To Haves

• A degree or concentration in advertising, marketing, or communications.
• Experience using AI tools to streamline workflows.
• Experience with Workamajig, Asana, Slack, Trello, Notion, Figma, or Adobe Creative Suite.
• Knowledge of QA best practices and content management systems (CMS).

Responsibilities

• Serve as the day-to-day point of contact for assigned clients.
• Understand and deliver client business goals through performance-driven marketing projects and campaigns.
• Demonstrate project impact to clients by collaborating with internal teams to monitor performance and identify meaningful metrics and growth opportunities.
• Collaborate with the Account Director on strategic marketing efforts to improve client performance, strengthen client relationships, and pursue account growth.
• Partner with project management, creative, development, and digital marketing teams to develop and manage project timelines, scopes of work, and deliverables.
• Communicate client feedback, priorities, and expectations clearly to internal teams, acting as a bridge between clients and colleagues.
• Develop project estimates and scopes of work, manage project budgets, and identify opportunities for scope expansion and account growth.
• Manage account financial health, including accurate billing, profitability, and revenue forecasting.
• Foster a collaborative, solutions-oriented team environment.
• Perform additional agency duties as assigned.

Benefits

• Career development opportunities.
• Recognition programs.
• Employee referral bonus.
• Hybrid work schedule: two days in the office and three days working from home.
• Fun and collaborative work environment.
• Casual dress code.
• Medical, dental, vision, life, and disability insurance coverage.
• 401(k) retirement plan with a 4% employer match.
• Work/life benefits, including mental health and wellbeing support.
• Flexible Time Off Policy.
• Paid holidays, including an agency soft closing from Christmas Eve through New Year’s Day.
• Paid leave options, including sick leave, medical leave for the employee and family, and parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level