Account Manager

Slide • Westport, CT

13d • $75,000 - $100,000 • Remote

About The Position

Slide is a modern, security-first Business Continuity & Disaster Recovery (BCDR) company built exclusively for Managed Service Providers (MSPs). The Account Manager owns relationships with a portfolio of existing MSP partners in an assigned territory, guiding partners from onboarding through renewal and helping them gain value from Slide, grow their BCDR business, and expand the partnership over time.

The Account Manager serves as the partners’ primary contact, develops a deep understanding of their businesses, and works with internal teams to support retention, expansion, and a strong partner experience. The role is remote in the United States and covers one of the Northeast, Southeast, Central/Mountain, or West territories. Travel for partner meetings, events, and conferences is required.

Requirements

• At least 3 years of experience in B2B account management, channel account management, or sales; MSP or IT channel experience is ideal.
• Proven track record of retaining and growing a book of business against revenue targets.
• Excellent communication and interpersonal skills, including the ability to build rapport and trust with MSP owners and technical teams.
• Strong negotiation and closing abilities.
• Excellent time management and organizational skills, with the ability to manage a large partner portfolio.
• Proficiency with CRM software.
• Analytical and problem-solving skills, including comfort using data to identify risk and opportunity.
• Self-motivated and results-oriented.
• Ability to work independently and as part of a team.
• Uses AI and modern sales tools to improve account research, partner communication, and productivity.
• Willingness to travel for partner meetings, events, and conferences.

Nice To Haves

• Understanding of Business Continuity & Disaster Recovery (BCDR), backup, or cybersecurity concepts.
• Experience with HubSpot.

Responsibilities

• Build and maintain relationships with a portfolio of existing MSP partners as their primary point of contact at Slide.
• Manage onboarding calls with newly signed partners and coordinate with the Sales Representative who closed the deal to support a smooth handoff and quick first deployments.
• Understand each partner’s business, client base, and growth goals, and create relevant account plans.
• Drive retention and expansion by increasing adoption across partners’ client bases, helping migrate clients from other BCDR solutions, and identifying partnership growth opportunities.
• Conduct regular partner check-ins and business reviews to understand performance, priorities, and opportunities.
• Manage renewals, hardware upgrades and refreshes, quoting, and commercial conversations within assigned accounts.
• Respond promptly to partner requests and inquiries and own them through resolution.
• Identify early signs of account risk and act proactively to protect partner relationships.
• Work with Sales Engineering, Support, Partner Success, and other internal teams to resolve issues and deliver a strong partner experience.
• Maintain accurate account information, opportunities, and forecasts in HubSpot, and present the growth pipeline in weekly reviews.
• Track account performance, retention, expansion, and other key metrics in HubSpot.
• Represent Slide at partner events, conferences, and industry gatherings.
• Stay informed about Slide’s products, the MSP market, and the competitive landscape.

Benefits

• Comprehensive health, dental, and vision coverage.
• Generous paid time off and holiday schedule.
• 401(k) retirement plan.
• Opportunities for training and professional growth.
• Opportunity to do meaningful work in a dynamic and creative environment with like-minded individuals.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed