Partner Account Manager
About The Position
CallRail’s Partner Program supports the growth and usage of CallRail among tens of thousands of indirect customers. The Partner Account Manager builds and manages relationships with channel partners, identifies opportunities, and contributes to revenue growth. The role engages senior leaders at partner companies and works with channel and cross-functional teams to execute sales strategies. It is based out of the Atlanta office and follows a hybrid schedule: in-office Tuesdays and Thursdays through December 2026; beginning January 2027, in-office Mondays, Wednesdays, and Thursdays. The role requires travel within an assigned territory and willingness to travel 20–25%. Continuous adoption of AI technologies is essential, including using AI platforms to streamline operations, solve complex problems, and stay current with industry benchmarks.
Requirements
- Three to five years of experience in partner, channel, or vendor-type sales management.
- Sales or channel experience in SaaS, technology, or marketing services.
- Ability to work in a high-growth company while balancing autonomy, alignment, and direction.
- Ability to perform analytics to evaluate partner success, pipeline, and territory requirements.
- Excellent written and oral communication skills, including the ability to build, persuade, and communicate business rationale.
- Effectiveness collaborating in small teams and a desire to work in a fast-paced, evolving environment.
- Comfort communicating with all levels of management.
- Ability and willingness to travel 20–25%.
- Strong organizational skills and professional business practices.
- Ability to continuously adopt and use AI technologies.
Responsibilities
- Serve as the primary point of contact for assigned partners.
- Meet or exceed monthly partner sales objectives.
- Pursue revenue objectives by selling services through channel partners to their primarily SMB customer base.
- Build territory plans and work with selected partners on business development, business planning, marketing execution, and sales enablement.
- Represent CallRail throughout all phases of partner engagement.
- Prospect for new partners when required.
- Support partner and customer success through account segmentation and mapping, account planning, QBRs and JBCs, and joint pipeline reviews and forecasting.
- Travel within the assigned territory to support and develop partners and attend or exhibit at industry trade shows and conferences as needed.
- Consult with cross-functional teams on strategic marketing and operations planning, setting objectives and identifying methods to achieve them.
- Collaborate with channel, marketing, support, product, customer success, direct sales, and leadership teams to identify and address issues affecting partner or client performance.
- Work with product and customer marketing to document and understand changes in the channel landscape.
- Leverage AI platforms to streamline operations, solve complex problems, and stay ahead of industry benchmarks.
Benefits
- Healthcare, with one option covered at 100% for employees
- Dental and vision coverage
- HSA with company matching
- Paid parental leave
- Flexible vacation policy
- 401(k) options with dollar-for-dollar company match
- Employee stock options available from day one
- $2,000 annual educational allowance
- Catered lunch every Tuesday
- MARTA transportation or office parking expenses covered
- Company match for employee charitable donations, up to $500 annually
- Regular company outings and events
- Hybrid work options
- $500 office stipend for home office setup
- Designated bike storage
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
