Partner Account Manager - Netherlands

Puzzel

1d•Remote

About The Position

Puzzel is recruiting a Partner Account Manager to grow its channel business in the Netherlands. The role focuses on building scalable partner-driven revenue by developing strategic partnerships and recruiting new resale and referral partners, while executing the UK partner strategy. The Partner Account Manager will generate pipeline by mapping accounts between Puzzel’s direct team and its partners, maintaining Salesforce records, presenting Puzzel’s value proposition to partner account managers, and coordinating messaging and campaigns with partner CCaaS experts and Puzzel Marketing. The role also supports active deals by representing partner perspectives in internal reviews, coordinating information and resources, and helping partners gather MEDDPICC qualification information from customers. The position includes developing partner-specific business plans, aligning Puzzel’s proposition with partners’ objectives, coordinating quarterly business reviews, and monitoring partner performance. It also involves researching and recruiting suitable partners, reaching decision makers, negotiating contracts, and coordinating onboarding with RevOps. The role is remote-first, with a preference for someone based in the mid-Netherlands area. Puzzel offers flexible hybrid working and Regus office passes, and would like the successful candidate to spend time with the team where possible as the Dutch entity grows. Existing eligibility to work in the country is required; sponsorship is not available.

Requirements

Native or fluent Dutch language skills.
Strong sales experience.
A hunter, new-business mindset.
Extensive experience in the SaaS industry.
Demonstrable ability to navigate partner and internal sales teams.
A team-player mindset: humble, hungry, and smart.
Strategic thinking and the ability to build scalable business models.
Existing eligibility to work in the country; sponsorship is not available.

Nice To Haves

Proven success in driving revenue through channel partners.
Previous knowledge of the CCaaS, customer contact centre, or CX industry.
A network of industry-relevant resellers and partners to engage immediately.

Responsibilities

Grow Puzzel’s channel business in the Netherlands by developing existing strategic partnerships and winning new resale and referral partners.
Map accounts between Puzzel’s direct team and partners to generate pipeline.
Keep Salesforce up to date, using solutions such as Gong and Responsive on every opportunity.
Present Puzzel’s value proposition to partners’ account managers.
Coordinate joint messaging and campaigns with partners’ CCaaS experts and Puzzel Marketing.
Represent partners in internal deal reviews and planning sessions.
Keep information flowing between Puzzel and partners on active deals.
Align partner sales, technical, and delivery resources.
Work with partners to gather key MEDDPICC qualification information from customers.
Understand each partner’s business and align Puzzel’s proposition with its objectives.
Coordinate quarterly business reviews across partners and Puzzel departments.
Maintain a clear business plan for each key partner and monitor performance with action plans to improve engagement and mutual success.
Research and target partners that fit Puzzel’s ideal customer profile, and define a relevant proposition for each.
Use leadership support to reach partner decision makers.
Manage contract negotiations and onboarding with RevOps.