Partner Account Manager

CallRail • Atlanta, GA

1d • Hybrid

About The Position

CallRail’s Partner Program supports the growth and usage of CallRail among tens of thousands of indirect customers. The Partner Account Manager builds and manages meaningful relationships with channel partners, assesses opportunities, and drives revenue growth. The role engages senior leaders at partner companies and works closely with channel and cross-functional teams to achieve channel sales strategies. It is based out of CallRail’s Atlanta office, with a hybrid schedule: through December 2026, employees work onsite Tuesdays and Thursdays; beginning January 2027, the schedule changes to onsite Mondays, Wednesdays, and Thursdays. The role requires travel within an assigned territory and willingness to travel 20–25%. Continuous adoption of AI technologies is essential; the employee is expected to use AI platforms to streamline operations, solve complex problems, and stay current with industry benchmarks.

Requirements

• Three to five years of experience in partner, channel, or vendor-type sales management.
• Sales or channel experience in SaaS, technology, or marketing services.
• Ability to work in a high-growth company while balancing autonomy, alignment, and direction.
• Ability to perform analytics to evaluate partner success, pipeline, and territory requirements.
• Excellent written and oral communication skills, with the ability to build, persuade, and communicate business rationale.
• Proven effectiveness collaborating in small teams and a desire to work in a fast-paced, evolving environment.
• Comfort communicating with all levels of management.
• Ability and willingness to travel 20–25%.
• Strong organizational skills and professional business practices.
• Willingness to continuously adopt and use AI technologies.

Responsibilities

• Serve as the primary point of contact for assigned partners.
• Meet or exceed monthly partner sales objectives and pursue revenue objectives generated by selling services through channel partners to their primarily SMB customer base.
• Build territory plans and work with selected partners on business development, business planning, marketing execution, and sales enablement.
• Represent CallRail during all phases of partner engagement.
• Prospect for new partners when required.
• Provide sales collaboration and support to partners and their customers, including partner segmentation and mapping, account planning, QBRs and JBCs, and joint pipeline reviews and forecasting.
• Travel within the assigned territory to support and develop channel partners and attend or exhibit at industry trade shows and conferences as needed.
• Consult with cross-functional teams on strategic marketing and operations planning, setting objectives and identifying ways to achieve them.
• Work with channel, marketing, support, product, customer success, direct sales, and leadership teams to identify and address issues affecting partner and client performance.
• Work with product and customer marketing to document and understand changes in the channel landscape.
• Use AI platforms to streamline operations, solve complex problems, and stay ahead of industry benchmarks.

Benefits

• Healthcare, with one option covered at 100% for employees.
• Dental and vision coverage.
• Competitive HSA with company matching.
• Paid parental leave.
• Flexible vacation policy.
• 401(k) options with dollar-for-dollar company match.
• Employee stock options available from day one.
• $2,000 annual educational allowance.
• Catered lunch every Tuesday.
• MARTA transportation or office parking expenses covered.
• Employee charitable donation match up to $500 annually.
• Regular company outings and events.
• Hybrid work options with a $500 office stipend to set up a home office.
• Designated bike storage.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed