Technical Account Manager, Crypto

Stripe • San Francisco, CA

18h

About The Position

Stripe is a financial infrastructure platform used by businesses to accept payments, grow revenue, and pursue new business opportunities. Its mission is to increase the GDP of the internet.

Technical Account Managers own the technical relationship for Stripe Crypto’s largest and most complex users. They lead cross-functional efforts across Engineering, Product, and go-to-market teams, balancing users’ business needs with technical constraints and helping users deliver more value, optimize technical operations, and grow globally.

The Technical Account Manager for Crypto will own relationships with Stripe’s most strategic crypto-native users, including high-growth companies building with Stripe crypto and stablecoin products such as Bridge and Privy. The role develops trusted relationships with customer stakeholders, coordinates Stripe teams to address complex technical challenges, and identifies opportunities to help accounts succeed and scale.

Requirements

• At least 5 years of experience in enterprise-level, client-facing technical roles such as Technical Account Management, Technical Solutions Consulting, or Solutions Engineering.
• Strong experience with RESTful APIs and webhooks, including the ability to explain API concepts, integration patterns, and troubleshooting to technical and non-technical stakeholders.
• Working familiarity with stablecoins and blockchain fundamentals, including chains, wallets, the on-chain transaction lifecycle, and on/off-ramps, along with enthusiasm for developing deeper expertise.
• Strong technical troubleshooting skills and demonstrated experience partnering with engineering teams to resolve production incidents.
• Excellent written and verbal communication and stakeholder-management skills, with the ability to engage in both business-level and deeply technical discussions and influence cross-functional teams.
• Experience owning complex projects across multiple teams, including timelines, dependencies, and deliverables.
• Comfort working in a fast-moving, ambiguous environment and prioritizing between reactive and proactive account work.

Nice To Haves

• Hands-on experience implementing crypto, stablecoin, or blockchain systems, including blockchain APIs and integrating digital assets with traditional financial systems.
• Background in payments, fintech, or cross-border money movement, including how traditional and stablecoin rails interoperate.
• Familiarity with observability tools such as Datadog or comparable platforms for log search, dashboards, monitors, and distributed traces.
• Experience with Postman and cURL, light scripting in Python or Node.js, basic SQL, and AI coding agents for debugging and root-cause investigation.
• An operations-savvy mindset and a track record of reducing process friction and replacing one-off workarounds with scalable processes.
• Strong product sense and comfort translating customer business objectives into technical implementations and product feedback.

Responsibilities

• Serve as the primary technical contact and trusted advisor for strategic crypto accounts, building relationships with Engineering, Payments Operations, and Product stakeholders.
• Lead technical troubleshooting and incident response for assigned accounts, managing communications and remediation through resolution with Product, Support, and Engineering as needed.
• Partner with go-to-market and other user-facing teams to provide a coordinated account experience, combining technical ownership with commercial strategy.
• Translate customer and developer needs into product feedback by identifying patterns across accounts, assessing business impact, escalating feedback to Product and Engineering, and following through.
• Create and maintain account-specific operational runbooks, escalation paths, and success metrics, including uptime, latency, transaction throughput, and settlement timelines.
• Review account implementations proactively to identify improvements and potential issues involving performance, reliability, and compliance workflows, and flag growth opportunities to partner teams.
• Conduct customer business and technical reviews, including quarterly reviews, post-mortems, and roadmap previews, and drive resulting action items to completion.
• Create and maintain user-facing technical documentation, sample code, and troubleshooting guides to reduce friction and support self-service.
• Lead cross-functional projects and process improvements that reduce operational friction, improve SLAs, and scale TSC coverage and effectiveness.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed