Technical Account Manager

DigitalOcean • San Francisco, CA

2d • Remote

About The Position

DigitalOcean is seeking a Technical Account Manager to partner with key business customers and help them achieve desired outcomes through effective use of its cloud platform. The role combines technical consultation, customer advocacy, and strategic account management. The successful candidate will advise customers as they scale, help them address complex cloud challenges, and support retention and growth of their DigitalOcean deployments.

The Technical Account Manager will develop expertise in DigitalOcean products and the cloud ecosystem; design and explain infrastructure architectures; and lead customer consultations, workshops, and business reviews. The role also involves identifying optimization and growth opportunities, monitoring customer usage and risks, coordinating with internal teams, and representing customer needs in product and support processes. The position contributes to technical documentation and training and may develop tools and scripts to improve the efficiency of technical engagements.

This is a remote role. The listed compensation range is $115,000–$145,000. Eligible employees may receive annual bonus compensation and may be eligible for equity compensation, subject to applicable plan terms and local eligibility.

Requirements

• Proven experience in cloud infrastructure and deep knowledge of Linux, distributed systems, and automation.
• Programming or development experience, with basic skills in at least one mainstream language such as Python or Go.
• Understanding of provisioning and deployment strategies and knowledge of tools such as Terraform, Ansible, and Docker.
• Proficiency with at least one major cloud platform: AWS, Google Cloud Platform, or Azure.
• A proven track record of troubleshooting technical problems successfully.
• Familiarity with version control such as Git, SQL and basic database administration, CI/CD tools, and AI/ML infrastructure principles.
• A customer-focused approach and a history of building technical solutions aligned with business goals.
• Ability to manage multiple stakeholders, prioritize effectively, and set clear expectations.
• Strong analytical skills to monitor customer trends and identify opportunities for improvement and growth.
• Experience advocating for customer needs and translating feedback into actionable insights.
• Strong verbal and written communication skills, including the ability to explain complex technical concepts to varied audiences.
• Ability to create and deliver technical presentations and training sessions tailored to customer needs.
• Self-starter with a passion for technology and open-source projects and eagerness to learn new tools and systems.
• Ability to adapt quickly to changes in the cloud ecosystem and improve customer engagement and technical solutions.

Nice To Haves

• Experience in Technical Customer Success, Solutions Engineering, or Technical Account Management, particularly in fast-paced startup environments.
• Cloud certifications from AWS, GCP, Oracle, or Azure, or NVIDIA certifications for GPU and AI/ML.
• Experience with networking technologies such as Cisco or Juniper; automation tools such as Terraform or Ansible; virtualization platforms such as KVM or Xen; and databases such as MongoDB or MySQL.
• Familiarity with open-source technologies such as Docker and Kubernetes, Kubernetes certifications (CKA/CKE), or the DigitalOcean API.
• Linux certifications such as RHCSA or RHCE.
• Experience with large CRM systems such as Gainsight and Salesforce.

Responsibilities

• Develop and maintain deep expertise in DigitalOcean’s product portfolio and the evolving cloud ecosystem.
• Help design, diagram, and plan infrastructure architectures tailored to customer use cases, explaining solutions to technical and non-technical stakeholders.
• Conduct technical consultation sessions and workshops to help customers manage their cloud environments independently.
• Maintain knowledge of cloud infrastructure best practices and current technologies through relevant certifications and coursework.
• Manage and maintain DigitalOcean’s key accounts, driving customer engagement, retention, and expansion of workloads.
• Conduct quarterly business reviews, assess customer progress and needs, and align on strategies for future growth.
• Identify cost-reduction and performance-optimization opportunities and guide customers in making data-driven decisions.
• Collaborate with Engineering, Marketing, Account Managers, and other internal teams to align customer needs with company goals.
• Monitor customer usage trends proactively to identify risks and opportunities for growth and adoption.
• Represent customer needs within DigitalOcean and advocate for them in product development and support processes.
• Coordinate with Engineering and Support to resolve escalations and technical challenges.
• Deliver presentations explaining DigitalOcean’s offerings to customers.
• Contribute to technical documentation and provide training for DigitalOcean teams and partners.
• Develop tools and scripts to streamline technical engagements and improve the efficiency of Technical Account Management.
• Stay current with industry trends and best practices to improve customer engagement strategies.

Benefits

• Reimbursement for relevant conferences, training, and education, subject to company policy.
• Benefits may include flexible time off, local team meetups, and mental health and well-being support; specific benefits and eligibility vary by location.
• Eligible employees may receive equity compensation, which may include a new-hire equity grant and, in participating countries, access to an Employee Stock Purchase Program, subject to plan terms and eligibility.
• This non-sales role is eligible to participate in DigitalOcean’s annual bonus plan; bonus amounts depend on company and individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed