Technical Account Manager
About The Position
The Technical Account Manager owns the ongoing technical relationship throughout the customer lifecycle for a portfolio of named, typically Enterprise and Strategic, accounts that have purchased Braze’s premium TAM service. Working closely with Customer Success and broader account teams, the TAM serves as a trusted technical advisor and defines technology strategy to help customers realize value from the Braze platform. The role acts as the technical counterpart to customers’ product and engineering teams, understanding their needs and proactively advancing technical initiatives that support business goals. It focuses on driving product adoption, technical value, retention, and technical maturity across complex customer environments, while delivering high-impact engagements for advanced customers.
Requirements
- 3–5 years of client-facing experience as a TAM or in a related technical area, such as Implementation, Technical Support, or Solutions Architecture, supporting a product offering for Enterprise or Strategic accounts.
- At least 3 years of technical experience managing complex customer environments.
- Strong product command and technical knowledge in two or more of the following: SaaS, Mobile, API, or Programming.
- Excellent written and verbal communication skills, including customer communication and coordination, and the ability to explain complex technical ideas to non-technical stakeholders.
- Strong problem-solving ability and intellectual curiosity, with the ability to work collaboratively.
- Ability to maintain productivity, manage competing priorities, and work effectively under time constraints in a fast-paced, complex, collaborative environment.
Nice To Haves
- Bilingual skills beyond English to support communication with global customers in their native language; this is welcomed but not required.
Responsibilities
- Own the technical relationship and contribute to client success for assigned accounts in partnership with the Customer Success Team.
- Drive technical adoption, accelerated technical value, and continued technical maturity throughout the customer lifecycle.
- Help customers instrument Braze across their technology stack and refine that instrumentation as their use of Braze matures.
- Discover customers’ desired use cases and recommend solutions based on their needs and architecture.
- Support and advocate for day-to-day customer inquiries and requests to optimize value throughout the customer lifecycle.
- Enable and educate customer product and engineering teams so they can use Braze independently and efficiently.
- Explain products and solutions to customers and internal teams.
- Create solution documentation and architectural diagrams, apply governance practices, and manage progress against technical work streams.
- Promote best practices and engineering excellence by validating use cases and technical feasibility for product launches.
- Translate customers’ unique requirements to Braze’s Product team.
Benefits
- Competitive compensation that may include equity.
- Retirement and Employee Stock Purchase Plans.
- Flexible paid time off.
- Medical, dental, vision, life, and disability benefit plans.
- Fertility benefits and equal paid parental leave.
- Professional development through formal career pathing, learning platforms, and a yearly learning stipend.
- Curated in-office employee experience designed to foster community, team connections, and innovation.
- Annual company-wide Volunteer Week and donation matching.
- Employee Resource Groups.
- Hybrid ways of working.
- Equity grants of restricted stock (RSUs).
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
