Sr Account Manager - Service

Trane Technologies • Oklahoma City, OK

7d • Hybrid

About The Position

The Senior Services Account Manager joins Trane’s Commercial HVAC team and is responsible for delivering the company’s business strategy through long-term relationships with building owners and growth of the existing customer base. The role focuses on providing customers with total solutions that support energy-efficient, sustainable buildings. The position is onsite with colleagues Monday through Thursday; on Fridays, employees may choose their work location in a way that balances work requirements.

The account manager uses consultative, strategic selling to identify customer needs, build business cases, create demand, qualify opportunities, close new business, and grow existing accounts. The role involves customer discovery, facility walkthroughs, construction plan reviews, opportunity and market analysis, conflict resolution, and collaboration with sales teams. Local travel is required.

Requirements

• At least 5 years of demonstrated experience or a bachelor's degree in Arts/Sciences (BA/BS).
• At least 5 years of solution sales experience with a track record of achieving and exceeding sales targets.
• Ability and interest to understand the business and connect current and prospective customers with service offerings for efficient, sustainable buildings.
• Ability to engage multiple stakeholders, influencers, and key decision makers.
• Demonstrated ability to generate and qualify leads, lead customer conversations using business-level insights, establish value and create demand, close new business, and grow existing account relationships.
• Strong financial and business acumen and a self-starter mindset.
• Availability for local travel.
• Valid, in-state driver’s license held for at least 12 months, with no major or frequent traffic violations or preventable collisions as specified in the posting.

Responsibilities

• Lead customer conversations using business-level insights to establish value and create demand.
• Listen actively to identify customer concerns and facilitate the buying process.
• Develop project business cases and financial pro formas, and validate expected business outcomes.
• Gather and validate preliminary information; conduct facility walkthroughs and construction plan reviews as required.
• Manage complaints, resolve conflicts, and negotiate solutions while maintaining positive relationships.
• Build trusting client relationships and offer solutions that meet customer needs and provide value.
• Pursue new business and grow existing account relationships using a consultative, strategic approach.
• Proactively assess situations and act on anticipated problems, needs, or opportunities.
• Analyze industry and market information to identify opportunities and threats.
• Target opportunities, facilitate discovery, and qualify opportunities early in the buying and selling process.
• Set goals and prioritize, organize, and accomplish work.
• Identify complex problems, evaluate options, and implement solutions.
• Collaborate with sales teams to understand customer requirements, promote company products, and provide sales support.

Benefits

• Health insurance and holistic wellness programs with incentives, effective on day one for the employee and family.
• Fertility coverage and adoption/surrogacy assistance.
• Up to 15 vacation days, paid holidays, sick leave, and additional options for volunteer and parental leave.
• 401(k) match.
• Educational and training opportunities through company programs.
• Tuition assistance and student debt support.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior