Account Manager Sr

Encore Electric, Inc.•Colorado Springs, CO

11h•$120,000 - $140,000

About The Position

The Account Manager develops long-term relationships with existing and prospective clients, promoting Encore’s full range of products and services at desired revenue and margin levels. The role focuses on improving clients’ business operations through relevant solutions, differentiating Encore’s services, and achieving revenue and margin goals. The position manages sales processes from estimating and proposal development through bid award and operational handoff. It also maintains and develops client relationships, pursues prospective clients, supports account transitions, collaborates with internal teams, and participates in collections as requested. Other duties may be assigned.

Requirements

High school diploma or equivalent.
Five years of sales experience in direct electrical installations.
Journeyman or Master Electrician license, or equivalent knowledge.
Knowledge of the National Electrical Code and relevant local codes; Encore Electric products and services, pre-planning and pre-fabrication methods, internal systems and processes, and work-related tracking data.
Effective written and oral communication, client qualification, networking, teamwork, multitasking, organization, and relationship-building skills.
Ability to use Microsoft Office Suite, estimating software, DCI Spectrum, and basic design software.
Ability to estimate labor and materials for field installations; electrical design and troubleshooting skills; and knowledge of electrical installation methods and procedures.
Ability to design and manage complex projects, organize work, perform to high quality and delivery expectations, resolve conflicts, adapt to changing requirements, anticipate resources, direct others, and prioritize and report work.
Physical ability to climb, crawl, drive, kneel, lift up to 50 pounds, sit, stand, stoop, see at near and far distances, and walk.

Nice To Haves

A degree in a related field.
Five to ten years of field experience.

Responsibilities

Maintain open communication with working relationships, follow up on accountable items, earn and maintain customer trust, uphold organizational core values, and work collaboratively.
Use a sales strategy focused on improving clients’ business operations and helping them achieve strategic goals.
Develop client-specific technical knowledge and operational expertise to propose relevant solutions.
Promote Encore offerings to existing and prospective clients while attaining optimal profit levels, and differentiate services from competitors based on customer benefits.
Prepare thorough estimates, proposals, and cost/benefit analyses when applicable.
Obtain supervisor approval before presenting proposals over $50,000.
After a bid award, prepare an accurate turnover packet and initiate a turnover meeting with the appropriate operations manager.
Obtain upper management approval of contract terms and conditions.
Maintain a sales-effort tracking log and participate in sales meetings and training as directed.
Maintain current profiles of assigned key clients and their staff, pursue tiered relationships, and conduct annual audits of client businesses or facilities.
Review activity periodically with clients to ensure satisfaction, inform the supervisor of significant concerns, and refer leads to other Encore departments.
Maintain relationships with construction operations and project development groups and solicit internal operations support to ensure client satisfaction.
Support client acquisition strategies with marketing, pursue prospective clients as directed, and network to expand the prospective client base.
Use Prospect Activity Tracking forms as directed by management.
Support and mentor newly installed Account Managers and assist with account transitions or assignments.
Attain revenue and margin goals established with management.
Participate in accounts-receivable collections as requested.
Perform other duties as assigned.

Benefits

Medical, dental, and vision plans.
Disability and life insurance.
Employee-matched 401(k).
Paid time off (PTO).
Employee assistance program including counseling, legal, and financial advice.
Employee referral program.
Technical, safety, personal finance, and leadership training through Encore University.
Cell phone allowance.
Vehicle allowance.
Short-term incentive program.