Sr. Account Manager

Material Bank•Boston, NY

18h•Hybrid

About The Position

Material Bank is seeking an experienced Sr. Account Manager to support a broad portfolio of Brand Partners and help them maximize the value of their partnership. Working alongside a dedicated coordinator, this person will be the primary relationship owner, providing responsive, consistent, and valuable service across a large portfolio. The role balances day-to-day account management with proactive engagement, helping Brand Partners use Material Bank, understand performance, and identify opportunities to improve their presence and results. This is a fast-paced, highly client-facing position suited to an analytical, decisive, solutions-oriented, and tech-savvy professional who can use technology, automation, and AI to streamline workflows and scale engagement. The account manager will oversee 150+ Brand Partners and use data and account insights to deliver consistent, high-quality engagement and strengthen retention. The preferred locations are South Florida, New York, Boston, or Chicago, with a hybrid schedule of two to three days per week. Remote work is also an option, with approximately two to three trips per year to meet with the team and Brand Partners.

Requirements

At least 5 years of progressive experience in account management, customer success, portfolio management, or related client-facing roles, with demonstrated success managing a broad portfolio of accounts.
Strong communication and relationship-building skills, including the ability to build trust and lead conversations, webinars, trainings, and group engagements.
Ability to interpret data, identify trends, gaps, and opportunities, and translate findings into actionable insights that support Brand Partner performance and success.
Ability to manage a high volume of accounts, priorities, and initiatives while maintaining organization, responsiveness, and follow-through.
Sound judgment in understanding Brand Partner needs, prioritizing effectively, and determining the right approach for each account.
Ability to thrive in a fast-paced, high-volume environment and balance personalized relationship management with scalable engagement strategies.
Ability to simplify processes, reduce manual work, and use technology and smarter workflows to accomplish more.
Proactive, solutions-oriented approach and ability to take ownership of opportunities and challenges.
Accountability, adaptability, and drive to deliver results and care for accounts.

Nice To Haves

Experience in design, building products, architecture and design (A&D), technology, marketplaces, or related industries.
Experience in similar roles such as Customer Success, Partner Success, or supplier/merchant management at a marketplace.

Responsibilities

Own the overall success and retention of Brand Partners, ensuring they understand the value of their partnership and have the resources and support to succeed on Material Bank.
Manage a broad and diverse portfolio of 150+ Brand Partners using data, technology, AI, and automation to streamline workflows, prioritize opportunities, and deliver consistent engagement at scale.
Identify ways to improve efficiency and maximize impact across the portfolio.
Use Brand Partner performance data, health scores, engagement, and other account insights to identify trends, opportunities, and areas where additional support could improve results.
Maintain consistent portfolio engagement through relevant communications, performance insights, educational content, and targeted outreach.
Identify Brand Partners that may need additional support, understand their challenges, and reinforce partnership value to strengthen retention.
Enable Brand Partners to get more from Material Bank through webinars, group trainings, office hours, educational content, and other programs that increase knowledge, adoption, and engagement.
Work with teams across Material Bank to resolve Brand Partner needs, surface opportunities, and improve the partner experience.