Sr. Account Manager

BetMGM • Las Vegas, NJ

1d

About The Position

The Senior Account Manager is part of BetMGM’s operations team and manages existing market access and strategic corporate partner relationships. The role owns day-to-day partner communications and problem solving, represents BetMGM’s commercial interests, and uses an understanding of partnership agreements—including revenue sharing—to support partner performance and business growth. The position also supports business development, new operations and launches, and the ongoing strategic and operational management of established relationships. It works closely with retail operations, product and technology teams, and other internal stakeholders to represent partner needs and concerns.

The role is responsible for partnership P&L and performance, partner satisfaction, revenue growth, budgets, forecasts, invoicing and payments, and contract coordination. The Senior Account Manager leads partner discussions, projects, joint marketing initiatives, and cross-functional collaboration, and contributes to partnership renewals, RFPs, gaming expansion initiatives, reporting, and product-roadmap discussions. Preferred locations are New York, New Jersey, and Las Vegas. The role requires willingness to travel and legal authorization to work in the United States without immigration sponsorship. Applicable employees must obtain and maintain required gaming licenses and comply with BetMGM’s responsible gambling policies and initiatives.

Requirements

• At least 7 years of experience in the gaming or hospitality industry, with leadership experience.
• Familiarity with the U.S. sports betting industry.
• Experience as the primary contact for an external relationship in customer success management and/or account management.
• Exceptional written and oral communication skills with internal and external partners.
• Demonstrable success managing customer accounts and growing resulting revenue.
• Strong numerical and analytical skills.
• Experience reviewing and referencing legal contracts.
• Strong PowerPoint and Excel skills.
• Willingness to travel.
• Legal authorization to work in the United States without the need for immigration sponsorship.
• Ability to obtain and maintain gaming licenses required for the role and to comply with responsible gambling policies, procedures, and initiatives.

Nice To Haves

• Casino background preferred.
• Experience managing projects.
• Experience in marketing.
• Knowledge of casino and sportsbook operations.

Responsibilities

• Oversee overall P&L responsibility for market access partnerships and the performance of strategic partnerships.
• Drive revenue growth, partner satisfaction, and business improvement for underperforming partnerships.
• Serve as the main point of contact for partners, understand and communicate issues, and resolve them promptly.
• Understand partner contracts and onboard new partners, including use of proprietary reporting tools or software.
• Communicate issues, results, and proposed solutions to executive leadership and external partners.
• Monitor budgets and forecasts and oversee team invoicing and payments, working with finance and accounting to address issues.
• Work with legal teams on contract execution, amendments, and regulatory requirements.
• Lead partner discussions to identify opportunities and drive profitability, developing an understanding of partners’ industries, challenges, and pain points.
• Coordinate with BetMGM departments to align stakeholders and provide information needed to meet partnership-agreement commitments.
• Own projects from start to finish, including business cases as needed, timeline tracking, and cross-functional coordination.
• Work with business development to identify risks and opportunities for new launches and ongoing operations.
• Partner with business intelligence to create and improve reporting tools and analyze partnership performance.
• Support business development through partner renewals, RFP processes, and coordination with Government Affairs and internal teams on gaming expansion initiatives.
• Promote partnership feedback and visibility to internal stakeholders and leadership through regular communications and presentations.
• Influence the product roadmap and assess its impact on partners, including retail, mobile, affiliate, and promotional components.
• Lead implementation of joint marketing initiatives between partners and BetMGM.
• Support retail operations projects affecting partner operations and success.

Benefits

• Medical, dental, vision, life, and disability insurance.
• 401(k) with company match.
• Pre-tax spending accounts, including health care FSA and commuter savings.
• Flexible paid time off.
• Professional development reimbursement and ongoing skills training opportunities.
• Employee resource groups.
• Swag and ticket giveaways.
• Eligibility to participate in a performance-based bonus plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed