Sr. Account Manager

Material Bank • Boston, MA

1d • Hybrid

About The Position

Material Bank is seeking an experienced Sr. Account Manager to support a broad portfolio of Brand Partners and help them maximize the value of their partnership. Working alongside a dedicated coordinator, the role serves as the primary relationship owner and delivers a responsive, consistent, and valuable experience across the portfolio.

This is a fast-paced, highly client-facing role for someone who thrives on building relationships, solving problems, and managing a significant portfolio with confidence and efficiency. The Account Manager balances responsive account management with proactive engagement, helping Brand Partners navigate Material Bank, understand their performance, and identify opportunities to strengthen their presence and results. The role calls for an analytical, decisive, solutions-oriented, and tech-savvy candidate who can use technology, automation, and AI to streamline workflows, scale engagement, and maximize productivity.

The preferred arrangement is hybrid, two to three days per week, based in South Florida, New York, Boston, or Chicago. Remote work is also an option, with approximately two to three trips per year to connect with the team and Brand Partners.

Requirements

• 5+ years of progressive experience in account management, customer success, portfolio management, or related client-facing roles, with demonstrated success managing a broad portfolio of accounts.
• Experience in Customer Success, Partner Success, or supplier/merchant management at a marketplace.
• Strong communication and relationship-building skills, including the ability to build trust with Brand Partners and confidently lead conversations, webinars, trainings, and group engagements.
• Fluency with data, including the ability to identify trends, gaps, and opportunities and translate findings into actionable insights that support Brand Partner performance and success.
• Ability to manage a high volume of accounts, priorities, and initiatives while maintaining strong organization, responsiveness, and follow-through.
• Strong judgment and the ability to understand Brand Partner needs, prioritize effectively, and determine the right approach to support each account.
• Ability to thrive in a high-volume, fast-paced environment and balance personalized relationship management with scalable engagement strategies.
• Ability to simplify processes, eliminate manual work, and accomplish more through technology and smarter workflows.
• Proactive, solutions-oriented approach, with the ability to identify opportunities and challenges and take ownership of driving them forward.
• Strong accountability, adaptability, and drive to deliver results and care for accounts.

Nice To Haves

• Experience within design, building products, A&D, technology, marketplaces, or related industries.

Responsibilities

• Own the overall success and retention of Brand Partners, ensuring they understand the value of their partnership and have the resources and support needed to succeed on Material Bank.
• Manage a broad and diverse portfolio of 150+ Brand Partners, using data, technology, AI, and automation to streamline workflows, prioritize opportunities, and provide consistent, high-quality engagement at scale.
• Identify ways to improve efficiency and maximize impact across the portfolio.
• Use Brand Partner performance data, health scores, engagement, and other account insights to identify trends, opportunities, and areas where additional support may improve results.
• Maintain consistent, proactive engagement through relevant communications, performance insights, educational content, and targeted outreach based on Brand Partner needs.
• Identify Brand Partners that may need additional support, understand their challenges, and reinforce partnership value to strengthen retention.
• Help Brand Partners get more from Material Bank through webinars, group trainings, office hours, educational content, and other programs that increase knowledge, adoption, and engagement.
• Work closely with teams across Material Bank to resolve Brand Partner needs, surface opportunities, and continuously improve the partner experience.

Benefits

• Flexible PTO and sick days.
• Paid national holidays.
• Contributions toward medical, dental, vision, and short-term and long-term disability plans.
• Employee assistance program.
• 401(k) eligibility after the first 90 days of employment.
• Company-sponsored community events.
• Career growth opportunities.
• Flexible work schedules, with hybrid, remote, or in-person approaches determined by department leaders.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed