Sr Account Manager - Service
About The Position
Trane Technologies is seeking a Senior Services Account Manager to join its Commercial HVAC team. The role delivers the company’s service business strategy by developing long-term relationships with building owners and strengthening the existing customer base. The focus is on providing total solutions that help customers achieve more energy-efficient and sustainable buildings. The position combines consultative sales, customer discovery, opportunity development, financial and business analysis, and coordination with sales teams. The account manager works with customers to understand their needs, establish the value of service offerings, develop business cases, and support solutions that create customer value and improve building efficiency and sustainability. The work arrangement is onsite Monday through Thursday, with the option to choose the work location on Fridays according to work needs. Local travel is required.
Requirements
- At least 5 years of demonstrated experience or a Bachelor’s Degree in Arts/Sciences (BA/BS).
- At least 5 years of solution sales experience with a record of achieving and exceeding sales targets.
- Ability to engage multiple stakeholders, influencers, and key decision makers.
- Demonstrated ability to generate and qualify leads, lead customer conversations with business-level insights, establish value and create demand, close new business, and grow existing account relationships.
- Strong financial and business acumen and a self-starter mindset.
- Availability for local travel.
- A valid, in-state driver’s license held for at least 12 months, with no major or frequent traffic violations or preventable collisions as specified in the posting.
Responsibilities
- Lead customer conversations using business-level insights to establish value and create demand, while listening actively to identify concerns.
- Facilitate customer purchasing decisions by developing project business cases and financial pro formas, and validating business outcomes.
- Gather and validate preliminary information and perform facility walkthroughs, construction plan reviews, or other required assessments.
- Manage complaints, resolve conflicts, and negotiate solutions while maintaining positive customer relationships.
- Build trusting client relationships, understand customer requirements, and offer valuable solutions through consultative selling.
- Pursue new business strategically and grow existing account relationships.
- Analyze industry and market information to identify opportunities and threats, target opportunities, facilitate discovery, and qualify opportunities early in the buying and selling process.
- Set goals and plans to prioritize, organize, and accomplish work.
- Identify complex problems, evaluate options, and implement solutions.
- Work with sales teams to understand customer requirements, promote company products, and provide sales support.
Benefits
- Health insurance and holistic wellness programs, including incentives, effective on day one for employees and their families.
- Fertility coverage and adoption/surrogacy assistance.
- Up to 15 vacation days, paid holidays, sick leave, and additional options supporting volunteer and parental leave.
- 401(k) match.
- Educational and training opportunities through company programs.
- Tuition assistance and student debt support.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
