Account Manager Jobs

About The Position

Requirements

• Experience in a manufacturing environment.
• Enjoys a collaborative, fast paced environment.
• Familiarity with managing customer accounts and related information.
• Strong computer skills, especially Microsoft Office and Excel.
• Strategic problem solver, with an ability to identify solutions to customer inquiries and challenges.
• Work effectively with other departments.
• Ability to adapt to new processes, software and solutions.
• Prior experience working with AS400, SAP, or similar operating systems.
• Strong verbal and written communication skills.

Responsibilities

• Provide first line support to our customers and manage their requests to deliver defect-free products at a competitive price, on-time, every time.
• Build and maintain strong, long-lasting client relationships.
• Analyze customer specific requirements and update inventory status, quote delivery lead-times, and provide shipping updates.
• Process orders for regular demand and promotional periods to ensure overall success.
• Monitor open orders and provide solutions to customers when their business is growing faster than production lead time.
• Review and maintain customer master data and inventory status reports.
• Provide clear communication and coordination of customer delivery commitments with the planning team and resolve issues when they develop.
• Manage current and aged inventory levels for assigned accounts.
• Track customer forecasts and communicate with operations and planning staff to improve visibility to changes in demand requirements.
• Communicate regularly with sales team to review specific inventory constraints and opportunities, and plan for special promotions.
• Assist in the product return process as coordinated with the Quality team when needed.
• Actively participate in continuous improvement opportunities.
• Provide secondary support for accounts as needed.